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- Tasks: Manage key customer accounts and ensure their success with our revenue management tools.
- Company: Beyond is a leading tech company revolutionising short-term rentals with innovative revenue management solutions.
- Benefits: Enjoy perks like unlimited PTO, stock options, and private health insurance.
- Why this job: Join a diverse team that values people and offers growth opportunities in a dynamic industry.
- Qualifications: 3+ years in customer success, fluent in French and English, and strong analytical skills required.
- Other info: We embrace diversity and encourage all applicants to bring their authentic selves.
The predicted salary is between 36000 - 60000 £ per year.
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At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader – obsessed with delivering value and performance to our customers. And the way we\’ve been able to achieve those heights is our belief that People are the most important part of any business – starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.
It\’s with that in mind that Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Experience, EMEA, you will have the opportunity to manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will play a pivotal role in delivering a white-glove customer experience. The role will also provide cross-functional business exposure to the Revenue Management team. You will work to ensure that these customers are successful and long-lasting customers of Beyond to allow us to maintain our foothold as the market leader in this industry. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment.
Before reading further…
Beyond is passionate about diversity and cultivating our team\’s potential. If you\’re hungry for a good opportunity, but don\’t meet every point in this job description, please apply anyway!
As our Senior Customer Success Manager, you\’ll be responsible for:
- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Ensuring our customer\’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing\’s suite of products
- Reviewing Beyond\’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
- Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and helping mentor junior members of the team.
- Being the voice of the customer back to our Product organisation, communicating trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be successful in this role will be:
- Have deep customer-empathy: you find fulfillment in helping customers reach their goals
- Enjoy working with people: you are driven to provide an excellent customer experience
- Be data-minded: you are exceptional with data and leveraging it to make strategic decisions
- Go above and beyond: you pride yourself on going above and beyond for teammates and customers
- Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insight
Now that we\’ve told you what the job looks like, here are the qualifications we\’re looking for in a candidate:
- 3+ years of experience working in customer success
- Fluency and ability to work with customers in French and English
- Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Experience helping customers through presentations, trainings, or day-to-day questions
- Experience in SaaS, tech and/or the short-term rental industry preferred
- Fluency in any additional European language is a plus
So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience
- Complete an assignment relevant to the role and present it to a few key stakeholders
- Have a final interview with our Chief Revenue Officer
Company Values:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We\’re Curious. If those resonate with you, and you\’re ready to work with a team that lives and breathes those values, we want to hear from you.
Benefits:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!
We Care about Diversity, Equity and Inclusion:
Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.
Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain
Please review our GDPR Statement here.
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Mid-Senior level
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Sales and Business Development
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Technology, Information and Internet
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Senior Account Manager - French Speaking employer: Beyond
Contact Detail:
Beyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - French Speaking
✨Tip Number 1
Familiarise yourself with Beyond's products and services. Understanding their Revenue Management System and how it benefits short-term rental businesses will allow you to speak confidently about the value you can bring to customers.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Being fluent in both French and English is crucial for this role, so practice common phrases and industry-specific terminology to ensure smooth communication with clients.
✨Tip Number 3
Network with professionals in the short-term rental and SaaS industries. Attend relevant events or join online forums to connect with others who may have insights into Beyond's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive customer success in previous roles. Be ready to share specific examples of how you've leveraged data to make strategic decisions that benefited your clients.
We think you need these skills to ace Senior Account Manager - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in the SaaS or short-term rental industry. Emphasise your fluency in French and English, as well as any analytical skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build relationships. Mention specific examples of how you've driven customer satisfaction and retention in previous roles.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and experience with data analysis tools. Provide examples of how you've used data to make strategic decisions that benefited your customers.
Showcase Cultural Fit: Research Beyond's core values and reflect them in your application. Demonstrate how your personal values align with theirs, especially around teamwork, trust, and going above and beyond for customers.
How to prepare for a job interview at Beyond
✨Showcase Your Customer Empathy
Demonstrate your ability to understand and relate to customer needs during the interview. Share specific examples of how you've helped clients achieve their goals, as this role heavily relies on building strong relationships.
✨Be Data-Driven
Prepare to discuss how you use data to inform your decisions. Bring examples of how you've analysed data in previous roles to drive customer success, especially in revenue management or similar fields.
✨Communicate Effectively
Since the role requires fluency in both French and English, practice articulating your thoughts clearly in both languages. Be ready to showcase your communication skills through examples of past presentations or training sessions you've conducted.
✨Align with Company Values
Familiarise yourself with Beyond's core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. Prepare to discuss how your personal values align with these, as cultural fit is crucial for the team.
