At a Glance
- Tasks: Drive customer success and satisfaction while managing key accounts in a dynamic environment.
- Company: Join Beyond, a fast-growing tech company revolutionising short-term rentals with AI.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values curiosity, craft, and care.
- Why this job: Make a real impact by helping customers thrive in the evolving travel landscape.
- Qualifications: Fluent in English and French, with strong customer empathy and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.
It is with that in mind that Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Experience, EMEA, you will have the opportunity to manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will play a pivotal role in delivering a white-glove customer experience. The role will also provide cross-functional business exposure to the Revenue Management team. You will work to ensure that these customers are successful and long-lasting customers of Beyond to allow us to maintain our foothold as the market leader in this industry.
As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment.
As our Senior Customer Success Manager, you'll be responsible for:
- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing’s suite of products
- Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
- Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team
- Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be successful in this role will be:
- Have deep customer-empathy: you find fulfillment in helping customers
Remote Senior Customer Success Manager - English and French Speaking in Poole employer: Beyond
Beyond is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where curiosity and collaboration thrive. As a Senior Customer Success Manager, you will not only engage with our largest clients but also benefit from cross-functional exposure and mentorship opportunities within a rapidly growing company that values diversity and innovation. With a focus on employee development and a commitment to delivering a white-glove customer experience, Beyond provides a rewarding environment for those looking to make a meaningful impact in the short-term rental industry.
