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- Tasks: Manage and optimise CRM platforms for exciting B2B events.
- Company: Join This is Beyond, a leading B2B events company in luxury travel.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a creative team redefining industry standards and crafting unique experiences.
- Qualifications: 1-2 years experience with Salesforce Sales Cloud; marketing automation knowledge preferred.
- Other info: Opportunity to travel globally and collaborate with diverse teams.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to This is Beyond, a dynamic and forward-thinking B2B events company based in the heart of West London. From our humble beginnings as an ambitious startup, we have swiftly risen to become a global leader in pioneering B2B events that redefine industry standards. Renowned as thought leaders in the luxury travel sector, we have left an indelible mark by spearheading innovative approaches and cultivating fervent communities around distinct travel niches. Our diverse portfolio boasts a mix of groundbreaking global travel trade shows tailored for elite influencers and trendsetters. At This is Beyond, we are relentless in our pursuit of crafting unparalleled experiences.
The role: Are you passionate about CRM systems and ready to take the next step in your career? Our CRM Executive role offers a dynamic mix of coordinating our custom-built Salesforce Sales Cloud, the integrated Pardot marketing platform, and EventsAir, our online meeting-matching system for global B2B trade events. Reporting to the Head of CRM, you will play a hands-on role in executing the CRM programme across Salesforce and providing support for EventsAir through show cycles. This is more than just a task-oriented role—you will have the opportunity to make meaningful improvements to our systems, setting up internal teams for success in their daily responsibilities.
Your day-to-day will involve:
- Resolving technical issues, maintaining data hygiene, and managing ad-hoc tickets to ensure seamless system functionality.
- Collaborating with internal stakeholders, the Head of CRM, and the wider CRM team to deliver impactful CRM projects and event phases.
What you will do:
- Support the management of CRM platforms for all This is Beyond events, ensuring seamless functionality and alignment with business goals.
- Collaborate with the wider CRM team to support and optimise Salesforce and Pardot, focusing on platform efficiency and user experience.
- Assist with forms, phases, and content creation within EventsAir, ensuring timely delivery.
- Manage and resolve ad-hoc tickets for Salesforce, Pardot, and EventsAir, providing technical solutions where necessary.
- Troubleshoot technical issues and liaise with technical support teams across platforms as required to ensure minimal downtime.
- Maintain data hygiene across all CRM systems by implementing quality control measures and regular audits.
- Respond promptly to internal support requests, providing clear communication and updates to stakeholders.
- Deliver forward-thinking changes to This is Beyond’s CRM platforms, ensuring improvements meet both immediate and long-term needs.
- Monitor and manage the CRM calendar of phases and content delivery, maintaining alignment with event schedules and deadlines.
- Effectively prioritise and manage timescales to deliver projects on time, balancing competing priorities where necessary.
- Work closely with the Head of CRM and the wider CRM team to deliver and execute CRM projects, offering strategic input as required.
- Collaborate with internal stakeholders to prepare and deliver event phases effectively, fostering strong cross-functional relationships.
- Effectively prioritise change requests across show teams, ensuring solutions are scalable and benefit all teams in the long term.
What you will need:
- 1-2 years experience with Salesforce Sales Cloud is essential.
- Understanding of marketing automation tools such as Pardot is ideal.
- Knowledge of event management platforms advantageous.
- Good analysis and reporting skills.
- Desire to learn and develop Salesforce knowledge and other online event management platforms.
- Strong attention to detail, excellent time management, and ability to meet tight deadlines.
- Quick to learn new systems, adept at filtering information, and effective in setting priorities.
- A mindset geared towards holistic approaches and a forward-thinking attitude.
- Methodical yet innovative, with a focus on problem-solving and improving practices.
- Ability to troubleshoot issues independently.
- Clear and collaborative communicator with the ability to develop and maintain good working relationships at all levels, during difficult or challenging circumstances.
- Ability to work under pressure and to deadlines, whilst remaining flexible as part of a small team.
- Familiarity with the travel and events industry is advantageous.
- If the need arises, willingness to travel globally as required.
Benefits:
Position Type:
Diversity & Inclusion:
How to Apply:
CRM Executive employer: Beyond
Contact Detail:
Beyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with Salesforce Sales Cloud and Pardot, as these are crucial for the CRM Executive role. Consider taking online courses or tutorials to enhance your understanding of these platforms, which will demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Network within the travel and events industry to gain insights and make connections. Attend relevant events or webinars where you can meet professionals in the field, as this could lead to valuable referrals or recommendations when applying for the position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. Be ready to discuss these experiences during interviews, as they highlight your ability to troubleshoot and maintain system functionality.
✨Tip Number 4
Demonstrate your attention to detail by preparing a mock project plan that outlines how you would manage CRM tasks and timelines. This proactive approach can impress potential employers and show that you're already thinking about how to contribute to their success.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly Salesforce and Pardot. Use specific examples to demonstrate your skills in project management and data hygiene.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM and the events industry. Mention how your background aligns with This is Beyond's innovative approach and your eagerness to contribute to their success.
Showcase Technical Skills: Clearly outline your technical skills related to CRM platforms and event management tools. Provide examples of how you've resolved technical issues or improved system functionality in previous roles.
Highlight Collaboration Experience: Emphasise your ability to work collaboratively with internal stakeholders. Share instances where you successfully managed cross-functional projects or communicated effectively under pressure.
How to prepare for a job interview at Beyond
✨Show Your CRM Passion
Make sure to express your enthusiasm for CRM systems during the interview. Discuss any relevant experience you have with Salesforce and Pardot, and be prepared to share specific examples of how you've used these tools to improve processes or solve problems.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting technical issues, be ready to discuss past challenges you've faced in similar situations. Highlight your methodical approach to problem-solving and any innovative solutions you've implemented.
✨Highlight Attention to Detail
Given the importance of data hygiene in this role, emphasise your strong attention to detail. You could mention any experiences where your meticulous nature helped prevent errors or improved project outcomes.
✨Prepare for Collaboration Questions
As the role requires working closely with various stakeholders, think about examples that showcase your collaborative skills. Be ready to discuss how you've built relationships and communicated effectively in previous roles, especially under pressure.
