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For Companies At a Glance
- Tasks: Create exceptional member experiences and foster community connections in a vibrant workspace.
- Company: Join beyond, a company redefining workspaces for personal growth and collaboration.
- Benefits: Generous commission structure, supportive environment, and opportunities for professional development.
- Why this job: Be the heart of our community, making a real impact on members' experiences.
- Qualifications: 2+ years in hospitality or customer service, excellent communication skills, and a passion for connection.
- Other info: Fast-paced environment with exciting challenges and opportunities to innovate.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Description
beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact – empowering people and communities to thrive together.
We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together
We believe that when people are inspired and supported in a collaborative environment, they can create positive change. By nurturing individuals and communities, we’re contributing to a world where meaningful work drives impact, connection fuels creativity, and collaboration.
We create inspiring, collaborative workspaces that empower individuals and teams to achieve their best. beyond offers environments where people can come together, spark new ideas, and build connections that help them reach their goals. Each workspace is designed to support and elevate personal and professional growth, fostering a spirit of collaboration.
The role
As a Community Host you are the shining star of the building, creator of exceptional member experience and service provider. For every question, favor or ask, you are there for the members, their guests, and act as the first point of contact for vendors.
Member Experience
- Responsible for an exceptional overall member experience and satisfaction KPIÂ
- Act as the first point of contact at the front desk during business hours
- Develop, manage and maintain strong positive relationships with and among all membersÂ
- Be the owner of the building email inbox and distribute emails to the correct channelsÂ
- Be the owner of the member support ticket tool and lead and solve all members’ related requests within our SLA’sÂ
- Be the collector and distributor of all mail and packaging
- Support company-wide initiatives that improve the overall customer experience, including events, promotions, and communications
- Initiate and create weekly content for our building newsletter for sign offÂ
- Provide administrative support to the (Assistant) Community Manager
- Keep the front desk and mailroom clean and organized at all timesÂ
Operations
- Conduct building morning walkthroughs to control the quality of the buildingÂ
- Escalate and follow up on building underperformance to the community manager to ensure the highest level of building quality and member experience
- Review, understand and execute the building Emergency Action PlanÂ
- Execute in cooperation with the (Assistant) Community Manager the onboarding/ offboarding process
- Responsible for stock ordering, receipt and controlÂ
- Take on small sales responsibilities and tasksÂ
- Be enrolled in a very generous commission structure following probation periodÂ
Events
- Create a monthly event calendar with the Assistant Community Manager and distribute event posters within the buildingÂ
- Actively promote the events within the community to ensure a good turnout
- Execute events that are in the interest of our community, focussed on fostering a strong connection between membersÂ
- Develop innovative ways to surprise and delight members with the goal to create a unique experience
About You
We’d love to hear from you if you meet the qualifications below:
- 2+ years of equivalent experience in hospitality, multi-unit retail, startups, administration or any other related experience. Customer service experience is requiredÂ
- Must have excellent verbal and written communication skillsÂ
- Structured and highly organized
- A born connector and Hospitality starÂ
- Like challenges, and embrace change in a fast-paced environment
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Fluency in the English language and local language(written and spoken)
Working location
onsiteÂ
Interested?
If you're excited about this job, we're looking forward to seeing your application; motivation letter and your CV.
Feel free to contact Lauren Ross – Community DirectorÂ
Email: lauren.ross@infinitspace.comÂ
Community Host employer: Beyond
Contact Detail:
Beyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what current employees are saying. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Community Host, you'll need to connect with people effortlessly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face during the interview.
✨Tip Number 3
Show off your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you. Plus, it makes you look proactive!
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a great way to leave a lasting impression and shows your enthusiasm for the role!
We think you need these skills to ace Community Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for community and hospitality. A sprinkle of enthusiasm can make your application stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Community Host role. Highlight your relevant experience in hospitality or customer service, and connect it back to how you can create exceptional member experiences with us.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Beyond
✨Know the Company Culture
Before your interview, dive deep into understanding the company’s mission and values. Since this role is all about creating inspiring spaces and fostering connections, think about how you can align your personal experiences with their vision. Be ready to share examples of how you've contributed to a positive community in previous roles.
✨Showcase Your Hospitality Skills
As a Community Host, your ability to create exceptional member experiences is key. Prepare specific anecdotes that highlight your customer service skills and how you've gone above and beyond for clients or team members. This will demonstrate your passion for hospitality and your commitment to member satisfaction.
✨Be Organised and Structured
This role requires strong organisational skills, so come prepared to discuss how you manage tasks and priorities. You might want to share your methods for keeping track of emails, events, and member requests. Showing that you have a structured approach will reassure them that you can handle the responsibilities of the position.
✨Engage with Enthusiasm
During the interview, let your personality shine through! Since the role involves connecting with people, it’s important to convey your enthusiasm for building relationships. Ask questions about the community and events they host, and express your excitement about contributing to their mission. A positive attitude can make a lasting impression!