Store Manager - Cardiff

Welcome to Beyond Retro! We are home to a passionate all-star team of vintage and fashion experts committed to recycling while delivering a one-of-a-kind experience to our fashion-forward customers across Sweden, UK and globally with beyondretro.com. We offer a unique career path defined by creativity and paved with exciting, original fashion sourced from around the world.

At Beyond Retro, we believe that encouraging you to be your authentic self makes us better. We embrace equal opportunities for all employees. We know that our people are our best asset and we will continue to build and foster an environment that allows our people to feel included, valued and heard. We are committed to constructing and supporting an inclusive and diverse workforce that truly reflects the global communities we operate within and encourages people from all backgrounds to apply.

Beyond Retro managers are role models who reflect the individuality, values and culture of our company and have a genuine passion for the Beyond Retro Brand. You are creative and adaptable, handling multiple demands and changing priorities while always maintaining your commercial focus. You encourage innovation, originality and the open exchange of ideas with your team. Above all, you strive to provide a unique shopping experience to every customer through the delivery of excellent customer service and product presentation in a unique and vibrant environment.

You will report to the Area Manager and collaborate to achieve store objectives. Be a Learning and Development Champion to support you and your team's personal development and promote a learning culture. Collaborate with all other departments to boost sales and improve operations.

Competently deliver best practices in performance management (weekly one2ones, Individual Development Plans, Coaching etc) to ensure your team meet the expectations of their roles and grow within the business. Drive succession across all roles in your store. Be confident in managing underperformance and promptly and fairly conduct disciplinary procedures. Be a motivational leader who prioritises developing individuals' key skills; customer service, product placement, standards and time management, stock loss etc.

Drive sales throughout the year and achieve set financial targets. Oversee Visual Merchandising & floor layouts to ensure displays are commercial and in line with company branding. Confidently access & use available data (Reports, Tableau, Netsuite Reports) for strategic planning. Maintain awareness of market trends, regularly tour vintage and high street competition and share insights with Area manager, other store managers and team.

Efficiently manage item movement, recoveries and rotations (stock on & off floor) so offering is maximised with fresh relevant stock and meets Ideal Offering requirements. Impact warehouse efficiencies and security of product; manage secure & timely deliveries, maintain clean and organised backstocks and returns and strictly adhere to packing and labelling procedures. Impact sustainability and the bottom line by operating with a scarcity mindset. Drive down operation costs and environmental impact by smart management of operations, payroll, stock loss, supplies etc. Reduce stock loss by adhering to all stock loss prevention procedures (Fitting rooms, bag checks, security gate management, giraffing, tagging etc). Assume total accountability for store Health & Safety by upholding Company Health & Safety regulations at all times. Perform SOS (Store Standards checks) on a monthly basis. Ensure individuals are fully compliant in necessary till operations, cash handling, POS and inventory software. Other reasonable responsibilities as requested by the management team for the smooth running of the stores.

All Beyond Retro Managers display these behaviours: Build Trust. Act with integrity. Encourage others. Encourage innovative thinking. Coach and develop people.

Preferred Qualifications/Competencies:

• A minimum of 2 years’ experience working in a retail environment, ideally in a supervisory or managerial role.
• Strong leadership and customer management abilities.
• Experience in the retail fashion industry would be an asset.
• Customer service-oriented.
• Excellent communication and interpersonal skills.
• A good human who cares about their peers.

What we can offer you:

• A quarterly bonus program.
• Career development opportunities.
• Discounted retail benefits.
• An excellent EAP program.
• Wellness benefits.
• A chance to help the planet.

Please apply with a covering letter and CV.