Sales Consultant in Bournemouth, England

Beyond Retail is an award-winning multi-website online retailer offering bathroom, kitchen and heating products to Britain's homeowners and tradespeople. Over 8 million people visit our websites (Drench, Tap Warehouse and Only Radiators) each year, and we're on a mission to help create well-designed homes that look great, feel special, and positively impact people's everyday lives. We're a little over 10 years old now, and in that short time, we've accelerated from zero to £50m/year revenue, won local and national awards, and grown to 150-plus people.

We're looking for a motivated and customer-focused Sales Consultant to join our growing team. This is a fantastic opportunity for someone who loves connecting with customers, finding solutions to their needs, and contributing to the company's overall success. As a Sales Consultant, you'll be on the front line of our business, guiding customers through their buying journey and helping us reach our sales goals. You'll play a key role in building relationships, driving revenue, and ensuring every customer interaction is positive, seamless, and memorable.

What you'll be doing:

• Sales and Customer Support
  • Engage with customers to understand their needs and recommend the right products for them.
  • Manage leads efficiently, ensuring a proactive approach to closing sales.
  • Identify upselling and cross-selling opportunities, helping customers get the most value while contributing to team goals.
  • Resolve customer queries promptly and professionally, building trust and confidence in our brand.
• Deliver Exceptional Experiences
  • Provide friendly, knowledgeable, and personalised support at every customer journey stage.
  • Ensure all customer interactions are positive, leaving a lasting impression that encourages repeat business.
  • Use your product knowledge to guide customers, making their decision-making process as easy as possible.
• Support Business Growth
  • Track your performance and contribute to the team's targets and overall growth.
  • Collaborate with colleagues across departments to ensure smooth operations.
  • Help identify ways to improve processes and enhance the customer experience.
• Stay Organised and Efficient
  • Use tools like CRM systems to manage customer communications and track leads.
  • Keep records up-to-date and ensure customer information is always accurate.
  • Balance multiple tasks effectively in a fast-paced environment.

Who we're looking for:

• Sales Experience
  • Experience in a sales role, with a strong focus on understanding customer needs and closing deals.
  • Confidence in handling a variety of leads and working towards targets.
• Customer-Focused Mindset
  • A positive, problem-solving approach to customer interactions, making sure every customer feels valued.
  • Ability to adapt to different customer needs and offer tailored solutions.
• Organisational Skills
  • Strong multitasking abilities, with a knack for staying organised and meeting deadlines.
  • Comfortable using IT tools such as CRM systems, live chat platforms, and email.
• Team Player Attitude
  • A proactive, collaborative approach to working with colleagues to achieve team success.
  • Willingness to learn, improve, and take feedback on board to grow within the role.

What we can offer you:

• Competitive salary up to £26,208 plus commission with great OTE potential
• Flexible working hours — we work 40 hours per week, typically starting and finishing between 8 am and 6:30 pm Monday to Friday
• Generous annual leave, increasing with service
• All the tech you need + £500 remote working budget for setting up your home office
• A fantastic office, or flexibility to work at home
• A company-wide commitment to learning and development
• A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
• Team and company-wide social events
• No corporate dress code

Our Values

Everything we do is shaped by our ten core values. These inform the foundations of our relationships with customers and each other, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not about who you are or how loud you shout, but about the impact you make and what you do. We encourage doing rather than dreaming – if you have an idea, speak up, and we will listen. Everyone's opinion matters, and any suggestions are welcome.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to our vision and goals. Work is not a place; it is what you do… We believe the future of work is about flexibility. Not everyone does their best work from an office, and not everyone wants to work from home exclusively. Our employees can choose to work flexibly either from home or in our office. To demonstrate our commitment to this, we have a fantastic Home Working Support Scheme. We want to ensure that those who do choose to work from home can still work in the best possible environment, and are not left out of pocket.

If you would like further information on this position, please do not hesitate to contact us or submit your application.