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- Tasks: Lead the evolution of customer experience systems and enhance team efficiency.
- Company: Award-winning company with a strong focus on customer satisfaction and teamwork.
- Benefits: Flexible hours, generous leave, remote work budget, and a friendly environment.
- Other info: Join a dynamic team with a commitment to learning and development.
- Why this job: Shape customer journeys and make a real impact in a growing company.
- Qualifications: Experience in Customer Experience and a passion for improving customer journeys.
The predicted salary is between 50000 - 65000 £ per year.
We’re almost 15 years old, and in that time, we’ve accelerated from zero to £50m/year revenue, won local and national awards, and grown to 150-plus people. Our three websites – Drench, Tap Warehouse and Toasty – are growing from strength to strength, and we’re looking for a Product Manager who will help us to continue our growth journey. As a CX Product Manager, you will shape and own the systems that power our customer‑facing teams – Customer Service, Sales, Design, and Trade. Your mission is to drive efficiency and satisfaction by ensuring our teams have the tools they need to do what they do best.
Responsibilities
- Lead our system evolution: Partner with the Tech Director and other stakeholders to research, select, and implement a unified CX system, owning the transition and ensuring it’s set up for success from day one.
- Be the bridge: Act as the main link between Tech and our customer‑facing teams, clearing roadblocks and ensuring everyone is aligned to deliver a seamless, high‑quality journey at every stage.
- Prioritise how we work: Shape the CX roadmap, and continually review our processes and systems to make sure we’re focused on the improvements that drive the most efficiency and satisfaction.
- Own the system lifecycle: Take ideas from research and documentation through to testing and launch, ensuring that improvements are fit for purpose and solve the right problems for our colleagues.
- Manage and iterate the tech stack: Take ownership of our CX systems (live chat, ticketing, phones, CRM, etc.), making sure we get the most out of our tools and always looking for ways to stay ahead of the curve.
- Optimise and automate: Proactively find ways to work smarter using automation, AI, and better integrations to remove manual tasks and ensure every tweak leads to a faster, better experience for the customer.
- Lead the training and release process: Document and demo new features, train the teams that use them, and communicate how these improvements help us provide a better experience for our customers.
Key Skills
- Strong background in Customer Experience (CX), with a genuine passion for creating and improving customer journeys.
- Solid understanding of eCommerce and retail environments, and what great looks like from a customer perspective.
- Proven ability to identify problems and implement practical solutions, with a proactive, problem‑solving mindset.
- Highly organised, with experience owning projects from end to end and delivering to deadlines.
- Confident working with stakeholders across the business, understanding pain points and translating them into actionable improvements.
- Strong focus on collaboration, building effective relationships and working cross‑functionally.
Benefits
- Flexible working hours – 40 hours per week, typically starting and finishing between 8 am and 6:30 pm Monday to Friday.
- Generous annual leave.
- All the tech you need and a remote working budget for setting up your home office.
- A fantastic office, or the flexibility to work at home.
- A company‑wide commitment to learning and development.
- A friendly, customer‑focused environment built on teamwork, collaboration, ownership, and transparency.
- Team and company‑wide social events.
- No corporate dress code.
- A one‑off allowance of £500 for setting up your home office.
CX Product Manager in England employer: Beyond Retail (UK)
Contact Detail:
Beyond Retail (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Product Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study that highlights your experience in CX and product management. This will give you an edge during interviews and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for the interview by researching the company’s products and customer experience strategies. Tailor your answers to demonstrate how your background aligns with their goals and how you can help them grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace CX Product Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Product Manager. Highlight your experience in customer experience and eCommerce, and don’t forget to showcase any relevant projects you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer journeys and how your skills align with our mission. Be genuine and let your personality come through – we love a bit of character!
Showcase Problem-Solving Skills: In your application, give examples of how you've identified problems and implemented solutions in previous roles. We’re looking for that proactive mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Beyond Retail (UK)
✨Know Your CX Inside Out
Make sure you brush up on your Customer Experience knowledge. Understand the key principles and trends in CX, especially in eCommerce and retail. Be ready to discuss how you can improve customer journeys and what great looks like from a customer's perspective.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified problems in previous roles and implemented practical solutions. This is crucial for a CX Product Manager, so think about specific instances where your proactive mindset made a difference.
✨Familiarise Yourself with Their Tech Stack
Research the tools and systems they currently use, like live chat, ticketing, and CRM. Being knowledgeable about their tech stack will help you discuss how you can optimise and automate processes effectively during the interview.
✨Emphasise Collaboration and Communication
Since this role involves working cross-functionally, be prepared to talk about your experience in building relationships with stakeholders. Highlight how you've acted as a bridge between teams to ensure alignment and deliver a seamless customer journey.