Beyond Reflections is a charity supporting the mental wellbeing of trans and gender-questioning adults, as well as their families, partners and friends.
We create safe, inclusive spaces where people can access support, connection and community. Our work is built on compassion, inclusion and a belief in the importance of people being able to access support from others with shared experiences.
The Role
We are looking for an experienced and passionate Support Groups Lead to take responsibility for the development, coordination and quality of our peer support and social group provision.
This is an exciting opportunity to shape and grow an important part of our service. You will work closely with the Volunteer Coordinator and Member Support Lead to develop new groups, support and train volunteer facilitators, ensure consistent quality across our groups, and help shape the future direction of our peer support offer.
The role combines service development, facilitation expertise, volunteer support and quality improvement. You will help ensure our groups remain welcoming, effective and sustainable spaces where people can connect, share experiences and build community.
The salary range is up to £15.00 per hour, commensurate with experience.
Key Responsibilities
You will:
- Develop and support the growth of Beyond Reflections' online and in-person peer support groups.
- Identify opportunities for new groups and help bring them from concept to delivery.
- Visit potential venues and build relationships with local community partners.
- Coordinate volunteer facilitator allocations across groups.
- Observe groups and provide feedback to support quality and consistency.
- Support volunteers to manage group dynamics, maintain boundaries and respond appropriately to different situations.
- Ensure groups operate safely and in line with Beyond Reflections' values, policies and safeguarding framework.
- Monitor group activity, gather feedback and contribute to ongoing service improvement.
- Maintain group-related administration and reporting.
About You
You will have experience facilitating emotionally sensitive peer support, wellbeing or community groups and be confident creating safe and inclusive spaces for people with a range of experiences and needs.
You will have:
- Experience facilitating groups involving adults with diverse needs.
- Experience supporting people who may experience poor mental health, neurodivergence, social isolation or other challenges.
- Experience training, mentoring or supporting others.
- The ability to manage group dynamics and emotionally sensitive conversations while maintaining appropriate boundaries.
- An understanding of safeguarding principles and when concerns should be escalated.
- Excellent organisational skills and the ability to manage your own workload.
- Strong communication skills and the ability to build positive relationships.
- A proactive approach and the ability to work independently.
Knowledge and understanding of the experiences of trans and gender-questioning people would be highly valued.
Working Arrangements
This is a 16-hour per week hybrid role, based in Southampton. This is not a predominantly home-based role, as the position involves relationship building, service development and practical setup. The role will include time working from our Southampton office, visiting venues, developing new groups, supporting volunteers and building connections within local communities.
Working hours will be discussed at interview. We recognise that a part-time role may need to fit around other work, study or personal commitments and can offer flexibility where possible. In return, we need the successful candidate to have some flexibility in how their hours are worked to meet the needs of the role.
Availability on Mondays from 10am-2pm is required, as this is our regular team meeting and core working time. Our support groups currently take place in the evenings, both online and in person, so some evening availability is also required. This may vary depending on the needs of the role, with greater evening availability sometimes needed during periods such as training or setting up new groups.
The specific working pattern will be discussed and agreed with the successful candidate.
What We Offer
- The opportunity to make a meaningful difference within a growing charity.
- A supportive and values-led working environment.
- Flexible hybrid working.
- The opportunity to shape and develop an important area of our service.
Beyond Reflections is committed to creating an inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people with lived experience relevant to the communities we support.
- Company pension
Ability to commute/relocate:
- Southampton SO15 1GX: reliably commute or plan to relocate before starting work (required)
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