Support & Operations Manager (40 Hours) I Belfast I £38,000

(40 hours) | Permanent | Belfast 5 x 8 hour days (Monday to Friday), rotating with the other Support & Operations Manager 6.30 a.m. to 2.30 p.m. and 1.00 p.m. to 9.00 p.m. Additionally, shared Management Team evening and weekend On Call responsibilities. Salary: £38,000 per annum with the opportunity to earn £40,000 p.a. upon successful achievement of probationary objectives. Queens Quarter Housing Limited is a provider of Dispersed Intensively Managed Emergency (DIME) accommodation and support services for single homeless Service Users with multi-complex needs in the South Belfast area.Utilising the multi-disciplinary approach to the provision of support, we seek to promote positive and lasting outcomes for our Service Users as they work towards permanent resettlement in the community. Benefits: 30 days annual leave Paid lunch breaks Pension Scheme Staff Wellbeing & Counselling Service Recruitment Referral Scheme. The successful applicant must complete a Satisfactory Enhanced AccessNI check Important Information Location: Queens Quarter Housing Limited, Head Office, 153 University Street, Belfast, Northern Ireland, Co Antrim, BT7 1HR Date Posted: 9th January 2025 Closing Date: 31st January 2025 (midnight) Job Type: Full time Salary: From £38,000.00 Yearly to £40,000.00 Yearly About The Role About the role The Role The Support & Operations Manager is a pivotal role within our organisation, responsible for overseeing and managing the Support Services team. This position requires a dynamic leader who is knowledgeable about Supporting People requirements and is skilled in managing and motivating a team. The role demands a balance of administrative, managerial and interpersonal skills to ensure the effective delivery of support services in line with organisational standards as well as legal and statutory requirements. Key Duties Team Management and Leadership: Oversee the daily operations and performance of the Support Services team. Provide leadership, guidance and support to ensure the team delivers high-quality support to Service Users. Risk/Needs Assessment & Case Management: Ensure assessment and case management processes are adhered to with the key drivers being Service User safeguarding and Service User resettlement. Quality Assurance and Compliance: Monitor and ensure compliance with Supporting People guidelines, organisational policies and best practices in homeless support services. Carry out regular audits of Service User files to ensure appropriate quality standards and statutory compliance. Crisis Management and Support: Provide leadership in crisis situations, ensuring the team responds effectively and in accordance with emergency protocols and statutory reporting requirements. Provide post MAI debriefing and follow-up with staff. Referrals: managing placements based on assessed need and QQH resources and facilities. Service User Complaints: ensure that the complaints procedure is well publicised and operated according to the Operational Complaints Policy. Health, Safety, Welfare & Security: ensure the highest possible standards of health, safety, welfare and security for staff, Service Users, visitors and QQH properties. Stakeholder Engagement and Collaboration: Foster and maintain strong relationships with local agencies, stakeholders and partners, enhancing the multi-disciplinary support approach for Service Users. Team Cohesion and Morale: Foster a positive, collaborative work environment, addressing any team dynamics issues and promoting team cohesion and morale. Training and Continuous Learning: Identify and facilitate training needs for yourself and the Support Service team Performance Monitoring and Evaluation: Regularly set objectives, monitor and assess the performance of team members through probationary, supervision and performance management review processes, providing constructive feedback and implementing performance improvement plans as needed. To Apply: You will be required to submit the following by the closing date: 1.A completed Queens Quarter Housing Application Form. 2. A cover letter clearly explaining how you meet the Essential and Desirable Job Criteria. N.B. The full Job Description and Person Specification can be found in the accompanying Applicant Information Pack. Please request an Applicant Information Pack, and return your completed application documents to by midnight on Friday, 31st January 2025. QQH is committed to equality of opportunity and to selection on merit. QQH reserve the right to enhance the criteria in the event of an unprecedented response We will consider reasonable adjustments at all stages of the recruitment process. Required Criteria Hold a degree in Social Work, Psychology, Social Sciences, or related field AND at least 3 years of leadership or managerial experience in supported accommodation settings, residential, or homeless support services, OR, have at least 5 years of leadership or managerial experience in supported accommodation settings, residential, or homeless support services Have an in-depth understanding and experience with Supporting People and safeguarding legislation in Northern Ireland, especially as it pertains to homelessness and temporary accommodation provision Proven ability to manage and inspire a team, promoting trauma-informed practice. Demonstrate strong working relationships with key stakeholders within the homelessness sector Strong skills in incident management, conflict resolution and decision-making in high-pressure situations typical to homeless support settings Strong organisational skills and ability to manage personal workload and team task allocation Be proficient in MS Office suite and be familiar with data management systems & technologies relevant to social services and temporary housing operations Be prepared to participate in the shared management team On Call rota on evenings and weekends Desired Criteria Have experience of contributing to positive change management Have strategic planning skills Have completed training in mental health first aid, trauma-informed care. Skills Needed Managing Teams, Problem Solving, Planning and Organising, Developing People Salary £38,000.00 – £40,000.00 per year Skills: Managing Teams Problem Solving Planning and Organising Developing People Benefits: Vacation, Paid time off Retirement plan and/or pension Flexible schedule Competitive salary