At a Glance
- Tasks: Be the go-to person for customers needing service and repairs, ensuring their needs are met.
- Company: Join a family-owned BMW Centre with a reputation for excellent customer service.
- Benefits: Enjoy competitive pay, flexible schedules, and vacation time.
- Other info: Great working conditions and opportunities for training and progression.
- Why this job: Make a real difference in customer experiences while growing your career in the automotive industry.
- Qualifications: GCSE Maths & English, 2 years in customer service, and a passion for cars.
The predicted salary is between 30000 - 35000 € per year.
Established over 50 years ago, The Country Garage is a family-owned business that prides itself on excellent customer service and competitive deals. We have an excellent range of Approved Used BMW stock, many of which we sold new to returning customers which is testament to the standard of our Customer Service. Making up the rest of the Approved Used stock are cars sourced directly from BMW UK, where any upkeep has been performed to the highest of standards.
The Country Garage, one of Northern Irelands most prestigious BMW Centres, is wishing to recruit a BMW Service Advisor.
About The Role
As a BMW Service Advisor, you will be the focal point of contact for our service and repair customers. You will spend time identifying their individual requirements and handling enquiries to ensure that our customer needs are fully met. It will be your responsibility to deliver the highest level of customer care from the administration process from the start of the service customers journey, right through to the handing over of the vehicles when complete.
We welcome applicants who are professional and self-confident, and willing to step outside of their comfort zone and work hard to train and progress within a new career. In return, the Company offers the successful candidate excellent working conditions and attractive pay rates. If this role appeals to you, then please submit an up-to-date CV, outlining how you meet the requirements of this role, before the closing date. The Country Garage reserve the right to enhance the criteria in the event of an unprecedented response. The Country Garage are an Equal Opportunities Employer. We will consider reasonable adjustments throughout the recruitment process.
Required Criteria
- GCSE Maths & English or equivalent qualification
- 2 years previous experience in a customer service role, preferably within the automotive industry
- A good understanding of automotive systems and repair processes
- Strong organisational and administrative skills
- Previous experience in promoting and upselling services, parts and accessories to customers
- Ability to diagnose customer concerns and provide appropriate solutions
- A valid UK drivers license
Desired Criteria
- Previous experience using Kerridge management software
- Familiarity with BMW models and their specific service requirements
- Additional certifications or training in automotive technology
Skills Needed
- Ability to Identify and Anticipate needs
- Upselling
- Attention to detail
- Communication
Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Competitive salary
Service Advisor - BMW I Ballymena I Up to £35,000 employer: Beyond HR
The Country Garage is an exceptional employer, offering a supportive and family-oriented work environment in Ballymena, where employees are encouraged to grow and develop their skills within the automotive industry. With competitive pay rates, uncapped bonuses, and a commitment to excellent customer service, we provide our team with the tools and training necessary to thrive in their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - BMW I Ballymena I Up to £35,000
✨Tip Number 1
Get to know the company! Research The Country Garage and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your ability to diagnose customer concerns.
✨Tip Number 3
Show off your upselling skills! Think of ways you can promote services or accessories that would benefit customers. Prepare examples from your past experience where you successfully upsold products, as this will impress the interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Service Advisor - BMW I Ballymena I Up to £35,000
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any automotive knowledge you have. We want to see how you meet the specific requirements mentioned in the job description!
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you've upsold services or handled customer concerns effectively, let us know! This will help us see how you can contribute to our team.
Keep It Professional:While we love a friendly approach, make sure your application is professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. We can’t wait to hear from you!
How to prepare for a job interview at Beyond HR
✨Know Your BMWs
Familiarise yourself with BMW models and their specific service requirements. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for customers. Highlighting your ability to identify and anticipate customer needs will demonstrate that you’re a perfect fit for the Service Advisor role.
✨Practice Upselling Techniques
Think of ways you can promote and upsell services, parts, and accessories. Be ready to discuss how you’ve successfully done this in the past, as it’s a key part of the job at The Country Garage.
✨Be Organised and Detail-Oriented
Bring a notepad or device to jot down important points during the interview. Showing that you’re organised and attentive to detail will reflect the skills needed for managing customer enquiries and administrative tasks effectively.
