At a Glance
- Tasks: Deliver top-notch member service and support local marketing initiatives.
- Company: Join Carnglen Credit Union, a community-focused financial institution.
- Benefits: Enjoy a competitive salary, flexible schedule, and paid time off.
- Other info: Opportunity for career growth and potential permanent position.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
The predicted salary is between 25803 - 25803 £ per year.
Reporting to: Assistant Manager/ Manager
Location: Office Based role
Hours of work: 32.5 hours per week distributed over 5 days including Monday - Saturday. 1 day off will be given during the week. Additional hours may be required to meet business needs.
Fixed-term contract for 12 months, with the possibility of permanency subject to business requirements.
Salary: £25,803.00 per annum (Pro rata)
Carnglen Credit Union is seeking a professional, organised and member-focused individual to join our team as a Member Services and Branch Promotions Officer. This varied role combines front-line member service with support for local marketing and promotional activity, offering an excellent opportunity for someone who enjoys working with people, delivering high standards of service and contributing to the ongoing promotion of the Credit Union within the local community.
Overall Objective: The Member Services Officer is responsible for delivering high-quality, courteous and professional service to members. The role involves efficiently handling a wide range of member transactions, accuracy in daily operations, and supporting the delivery of services across multiple channels including in-person, telephone, email and online platforms. In addition, the position will work closely with management to ensure advertising and promotional activities are delivered in line with the credit union marketing strategy.
Key Responsibilities - Member services:
- Deliver a professional, friendly, and efficient front-line service
- Respond to queries in a timely and accurate manner
- Take ownership that all member queries are resolved to the satisfaction of members and the business
- Assist members in the accurate completion of forms, such as membership, loan applications, ensuring all documentation is submitted
- Explain credit union products and services to members
- Process a variety of transactions, including lodgements, withdrawals, loan issue, foreign exchange, standing orders/efts
- Ensure daily transactions are balanced accurately and in accordance with internal procedures, account for any inconsistencies
- Maintaining accurate and up-to-date member records
- Maintain compliance with Anti-Money Laundering (AML) regulations, GDPR and all other relevant regulatory and company policies
Administrative support:
- Keep up to date with internal systems, procedures and regulatory training
- Undertake training and development as required to meet regulatory and business needs
- Always uphold and promote the values and principles of the Credit Union
- Collaborate, be courteous, helpful and professional in all interactions with members, colleagues and management
Key Responsibilities - Branch Promotions:
- Participate in the implementation of the Marketing plan
- Look for opportunities to promote the credit union within local community
- Assist, as directed, in marketing projects, initiatives, brand messaging and reporting
- Maintain the credit union website
- Operate social media accounts
To Apply: If this role appeals to you, please submit your CV along with a covering letter explaining how you meet the above criteria before the closing date. Carnglen Credit Union reserves the right to enhance the criteria in the event of an unprecedented response. We are an equal opportunities employer and will consider reasonable adjustments throughout the recruitment process.
Required Criteria:
- 5 GCSEs (or equivalent) Grade C/4 or above to include English Language and Maths
- A minimum 2 years experience of working in customer/member service role
- A minimum 1 years experience maintaining a business website, operating business social media accounts
- Ability to be compliant with credit union procedures
- Excellent communications skills to include verbal and written communication
- Experience in cash handling and dealing with the public
- Proficiency in Microsoft Office suite
- The ability to work in a busy working environment
- The ability to work on own initiative, manage workloads and as part of a team
Desired Criteria:
- 2 A-levels (or equivalent)
- Previous experience working in a Credit Union or Financial Services environment
Skills Needed: Customer Service, Cash Management, Digital Marketing and Advertising Skills, Verbal and Written Skills
Benefits: Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Competitive salary
Members services & Branch Promotions Officer I Maghera I £25,803 (Pro rata) TLNT1_NI employer: Beyond HR
Full Circle Generation is an exceptional employer located in Belfast, offering a dynamic work environment that prioritises safety, innovation, and employee development. As a Mechanical Lead, you will benefit from competitive salaries, flexible working hours, and opportunities for professional growth while being part of a team that values continuous improvement and environmental responsibility. Join us to make a meaningful impact in the field of mechanical maintenance within a supportive and forward-thinking culture.
StudySmarter Expert Advice🤫
We think this is how you could land Members services & Branch Promotions Officer I Maghera I £25,803 (Pro rata) TLNT1_NI
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Beyond HR.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Beyond HR might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Members services & Branch Promotions Officer I Maghera I £25,803 (Pro rata) TLNT1_NI
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Beyond HR will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Beyond HR. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Beyond HR confidence in your short-term commitment to the role.
How to prepare for a job interview at Beyond HR
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Beyond HR.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Beyond HR that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
