At a Glance
- Tasks: Deliver outstanding customer service and support sales growth in a dynamic environment.
- Company: Leading independent veterinary wholesaler with a commitment to exceptional service.
- Benefits: Competitive salary, flexible schedule, vacation, and retirement plan.
- Other info: Investors in People accredited, offering training and career development opportunities.
- Why this job: Join a supportive team and make a real impact in the veterinary industry.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Department: Sales & Marketing
Reports To: Head of Sales & Marketing
Salary Band: £25k - £30k
ABOUT US
We are a leading independent veterinary wholesaler dedicated to supplying high-quality pharmaceuticals, equipment, and consumables to veterinary practices throughout Ireland and agricultural merchants in Northern Ireland. Operating within a high-volume, tight-margin wholesale distribution environment, we pride ourselves on exceptional customer service, strong supplier partnerships, and efficient supply chain management. We are continually investing in our people, systems and processes to support sustainable business growth.
MISSION OF THE ROLE
To deliver outstanding customer service across both B2B and B2C business channels, ensuring customers receive a professional, efficient, and responsive experience. To support sales growth and customer retention through effective order processing, proactive customer engagement, accurate administration, and collaboration with the sales team. To maintain strong customer relationships while ensuring all customer interactions, activities, and account data are accurately recorded within CRM systems.
MAIN RESPONSIBILITIES
- Order Management & Customer Care
- Order Processing: Manage B2B/B2C customer orders, returns, prescription scripts, and invoice queries.
- Issue Resolution: Resolve customer complaints professionally, escalating complex issues when necessary.
- Service Standards: Maintain communication within agreed service level agreements (SLAs).
- Sales Support & Relationship Management
- Team Assistance: Support sales staff with quotations, promotions, and administrative tasks.
- Proactive Engagement: Conduct weekly sales and relationship calls to manage backorders and retain clients.
- Lead Generation: Identify market opportunities and route intelligence to designated Sales Representatives.
- Administration & Data Integrity
- CRM Management: Log all interactions, calls, opportunities, and follow-ups within the CRM system.
- Data Maintenance: Keep customer account records, contacts, and decision-maker data current.
- Repair Coordination: Administrate equipment repairs by liaising between customers, suppliers, and internal teams.
Please submit an updated CV detailing your relevant experience, skills and qualifications, and how these align with the requirements of the position.
VSSCo reserve the right to enhance the criteria in the event of an unprecedented response and will consider any reasonable adjustments throughout the recruitment process. VSSCo are an equal opportunities employer.
Investors in People Accredited Employer
We are proud to be an Investors in People accredited organisation, reflecting our commitment to supporting, developing and valuing our employees. We invest in our people through training, career development opportunities and a positive working environment.
Required Criteria
- A minimum of 1 years experience in a dedicated customer service or sales support role.
- Proven track record of strong interpersonal, communication, and relationship-building skills.
- Excellent customer service and care skills.
- Excellent written and verbal English communication.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Proven ability to work independently and seamlessly within a team.
- GCSE English Language and Maths at Grade B/6 or above (or equivalent qualification).
Desired Criteria
- Prior knowledge of the veterinary, pharmaceutical, healthcare, or agricultural industries.
Skills Needed
- Exceptional Customer Service Skills
- Client Relationship Management
- Adapting to Circumstances
- Listening/ Active Listening
Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Competitive salary
Customer Services Representative I Lisburn I £25,000-£30,000 employer: Beyond HR
Full Circle Generation is an exceptional employer located in Belfast, offering a dynamic work environment that prioritises safety, innovation, and employee development. As a Mechanical Lead, you will benefit from competitive salaries, flexible working hours, and opportunities for professional growth while being part of a team that values continuous improvement and environmental responsibility. Join us to make a meaningful impact in the field of mechanical maintenance within a supportive and forward-thinking culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative I Lisburn I £25,000-£30,000
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond HR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond HR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Representative I Lisburn I £25,000-£30,000
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond HR:Your cover letter is your chance to shine! Tell us why you want to work at Beyond HR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond HR!
How to prepare for a job interview at Beyond HR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
