At a Glance
- Tasks: Deliver outstanding customer service and support sales growth in a dynamic environment.
- Company: Leading independent veterinary wholesaler with a commitment to exceptional service.
- Benefits: Competitive salary, flexible schedule, vacation, and career development opportunities.
- Other info: Investors in People accredited, promoting employee development and a positive work culture.
- Why this job: Join a supportive team and make a real impact in the veterinary industry.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Department: Sales & Marketing
Reports To: Head of Sales & Marketing
Salary Band: £25k - £30k
ABOUT US
We are a leading independent veterinary wholesaler dedicated to supplying high-quality pharmaceuticals, equipment, and consumables to veterinary practices throughout Ireland and agricultural merchants in Northern Ireland. Operating within a high-volume, tight-margin wholesale distribution environment, we pride ourselves on exceptional customer service, strong supplier partnerships, and efficient supply chain management. We are continually investing in our people, systems and processes to support sustainable business growth.
MISSION OF THE ROLE
To deliver outstanding customer service across both B2B and B2C business channels, ensuring customers receive a professional, efficient, and responsive experience. To support sales growth and customer retention through effective order processing, proactive customer engagement, accurate administration, and collaboration with the sales team. To maintain strong customer relationships while ensuring all customer interactions, activities, and account data are accurately recorded within CRM systems.
About The Role
MAIN RESPONSIBILITIES
- Order Management & Customer Care
- Order Processing: Manage B2B/B2C customer orders, returns, prescription scripts, and invoice queries.
- Issue Resolution: Resolve customer complaints professionally, escalating complex issues when necessary.
- Service Standards: Maintain communication within agreed service level agreements (SLAs).
- Sales Support & Relationship Management
- Team Assistance: Support sales staff with quotations, promotions, and administrative tasks.
- Proactive Engagement: Conduct weekly sales and relationship calls to manage backorders and retain clients.
- Lead Generation: Identify market opportunities and route intelligence to designated Sales Representatives.
- Administration & Data Integrity
- CRM Management: Log all interactions, calls, opportunities, and follow-ups within the CRM system.
- Data Maintenance: Keep customer account records, contacts, and decision-maker data current.
- Repair Coordination: Administrate equipment repairs by liaising between customers, suppliers, and internal teams.
Please submit an updated CV detailing your relevant experience, skills and qualifications, and how these align with the requirements of the position.
VSSCo reserve the right to enhance the criteria in the event of an unprecedented response and will consider any reasonable adjustments throughout the recruitment process. VSSCo are an equal opportunities employer.
Required Criteria
- A minimum of 1 years experience in a dedicated customer service or sales support role.
- Proven track record of strong interpersonal, communication, and relationship-building skills.
- Excellent customer service and care skills.
- Excellent written and verbal English communication.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Proven ability to work independently and seamlessly within a team.
- GCSE English Language and Maths at Grade B/6 or above (or equivalent qualification).
Desired Criteria
- Prior knowledge of the veterinary, pharmaceutical, healthcare, or agricultural industries.
Skills Needed
- Exceptional Customer Service Skills
- Client Relationship Management
- Adapting to Circumstances
- Listening/ Active Listening
Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Competitive salary
Customer Services Representative I Lisburn I £25,000-£30,000 in Belfast employer: Beyond HR
Full Circle Generation is an exceptional employer located in Belfast, offering a dynamic work environment that prioritises safety, innovation, and employee development. As a Mechanical Lead, you will benefit from competitive salaries, flexible working hours, and opportunities for professional growth while being part of a team that values continuous improvement and environmental responsibility. Join us to make a meaningful impact in the field of mechanical maintenance within a supportive and forward-thinking culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative I Lisburn I £25,000-£30,000 in Belfast
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Beyond HR can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Beyond HR before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Beyond HR want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Beyond HR.
We think you need these skills to ace Customer Services Representative I Lisburn I £25,000-£30,000 in Belfast
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Beyond HR.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Beyond HR. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Beyond HR
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Beyond HR that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Beyond HR.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Beyond HR will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
