At a Glance
- Tasks: Be the go-to person for customers needing service and repairs on their BMWs.
- Company: Join a family-owned business with over 50 years of excellent customer service.
- Benefits: Enjoy competitive pay, flexible schedules, and great working conditions.
- Other info: Opportunity for training and progression in a prestigious BMW Centre.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: GCSE Maths & English, plus 2 years in customer service, ideally automotive.
The predicted salary is between 30000 - 35000 € per year.
Established over 50 years ago, The Country Garage is a family-owned business that prides itself on excellent customer service and competitive deals. We have an excellent range of Approved Used BMW stock, many of which we sold new to returning customers which is testament to the standard of our Customer Service. Making up the rest of the Approved Used stock are cars sourced directly from BMW UK, where any upkeep has been performed to the highest of standards.
The Country Garage, one of Northern Irelands most prestigious BMW Centres, is wishing to recruit a BMW Service Advisor.
About The Role
As a BMW Service Advisor, you will be the focal point of contact for our service and repair customers. You will spend time identifying their individual requirements and handling enquiries to ensure that our customer needs are fully met. It will be your responsibility to deliver the highest level of customer care from the administration process from the start of the service customers journey, right through to the handing over of the vehicles when complete.
We welcome applicants who are professional and self-confident, and willing to step outside of their comfort zone and work hard to train and progress within a new career. In return, the Company offers the successful candidate excellent working conditions and attractive pay rates.
If this role appeals to you, then please submit an up-to-date CV, outlining how you meet the requirements of this role, before the closing date. The Country Garage reserve the right to enhance the criteria in the event of an unprecedented response. The Country Garage are an Equal Opportunities Employer. We will consider reasonable adjustments throughout the recruitment process.
Required Criteria
- GCSE Maths & English or equivalent qualification
- 2 years previous experience in a customer service role, preferably within the automotive industry
- A good understanding of automotive systems and repair processes
- Strong organisational and administrative skills
- Previous experience in promoting and upselling services, parts and accessories to customers
- Ability to diagnose customer concerns and provide appropriate solutions
- A valid UK drivers license
Desired Criteria
- Previous experience using Kerridge management software
- Familiarity with BMW models and their specific service requirements
- Additional certifications or training in automotive technology
Skills Needed
- Ability to Identify and Anticipate needs
- Upselling
- Attention to detail
- Communication
Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Competitive salary
Service Advisor - BMW I Ballymena I Up to £35,000 TLNT1_NI employer: Beyond HR
The Country Garage is a family-owned business with over 50 years of experience, renowned for its commitment to exceptional customer service and a supportive work environment. As a BMW Service Advisor in Ballymena, you will benefit from competitive pay, uncapped bonuses, and opportunities for professional growth within a prestigious automotive centre. Our culture fosters teamwork and encourages employees to develop their skills while enjoying a flexible schedule and generous benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - BMW I Ballymena I Up to £35,000 TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research The Country Garage and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your ability to diagnose customer concerns.
✨Tip Number 3
Show off your upselling skills! Think of ways you can promote services or accessories that would benefit customers. Prepare examples of how you've successfully upsold in previous roles to impress during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining The Country Garage family. Don’t forget to highlight your relevant experience and skills!
We think you need these skills to ace Service Advisor - BMW I Ballymena I Up to £35,000 TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any automotive knowledge you have. We want to see how you meet the specific requirements mentioned in the job description!
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you've upsold services or handled customer concerns effectively, let us know! This will help us see how you can contribute to our team.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. Remember, we’re looking for someone who can connect with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Beyond HR
✨Know Your BMWs
Familiarise yourself with the BMW models and their specific service requirements. This will not only impress your interviewers but also show that you’re genuinely interested in the role and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve gone above and beyond for customers. The Country Garage values excellent customer service, so demonstrating your ability to identify and meet customer needs is crucial.
✨Practice Upselling Scenarios
Think of ways you can promote and upsell services, parts, and accessories. During the interview, be ready to discuss how you would approach a customer who might benefit from additional services.
✨Be Organised and Detail-Oriented
Bring a copy of your CV and any relevant certifications. Also, prepare questions about the role and the company. This shows that you’re organised and detail-oriented, traits that are essential for a Service Advisor.
