At a Glance
- Tasks: Be the go-to person for customers needing service and repairs, ensuring their needs are met.
- Company: Join a family-owned BMW Centre with over 50 years of excellent customer service.
- Benefits: Enjoy competitive pay, uncapped bonuses, and great working conditions.
- Other info: Opportunities for training and progression in a supportive environment.
- Why this job: Make a real difference in customer experiences while growing your career in the automotive industry.
- Qualifications: GCSE Maths & English, plus 2 years in customer service, ideally in automotive.
The predicted salary is between 30000 - 35000 £ per year.
Established over 50 years ago, The Country Garage is a family-owned business that prides itself on excellent customer service and competitive deals. We have an excellent range of Approved Used BMW stock, many of which we sold new to returning customers which is testament to the standard of our Customer Service. Making up the rest of the Approved Used stock are cars sourced directly from BMW UK, where any upkeep has been performed to the highest of standards.
The Country Garage, one of Northern Ireland’s most prestigious BMW Centres, is wishing to recruit a BMW Service Advisor.
About The Role
As a BMW Service Advisor, you will be the focal point of contact for our service and repair customers. You will spend time identifying their individual requirements and handling enquiries to ensure that our customer needs are fully met. It will be your responsibility to deliver the highest level of customer care from the administration process from the start of the service customers journey, right through to the handing over of the vehicles when complete.
We welcome applicants who are professional and self-confident, and willing to step outside of their comfort zone and work hard to train and progress within a new career. In return, the Company offers the successful candidate excellent working conditions and attractive pay rates. If this role appeals to you, then please submit an up-to-date CV, outlining how you meet the requirements of this role, before the closing date. The Country Garage reserve the right to enhance the criteria in the event of an unprecedented response. The Country Garage are an Equal Opportunities Employer. We will consider reasonable adjustments throughout the recruitment process.
Required Criteria
- GCSE Maths & English or equivalent qualification
- 2 years previous experience in a customer service role, preferably within the automotive industry
- A good understanding of automotive systems and repair processes
- Strong organisational and administrative skills
- Previous experience in promoting and upselling services, parts and accessories to customers
- Ability to diagnose customer concerns and provide appropriate solutions
- A valid UK drivers license
Desired Criteria
- Previous experience using Kerridge management software
- Familiarity with BMW models and their specific service requirements
- Additional certifications or training in automotive technology
Skills Needed
- Ability to Identify and Anticipate needs
- Upselling
- Attention to detail
- Communication
Service Advisor - BMW I Ballymena I Up to 35000 employer: Beyond HR
The Country Garage is an exceptional employer, offering a supportive and family-oriented work environment in Ballymena. With over 50 years of experience, we prioritise employee growth through training opportunities and a culture that values hard work and dedication. Our competitive pay structure, including an uncapped bonus scheme, ensures that our Service Advisors are rewarded for their commitment to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - BMW I Ballymena I Up to 35000
✨Tip Number 1
Get to know the company inside out! Research The Country Garage and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the go-to person for customers. Role-play with a friend or family member to get comfortable discussing automotive issues and upselling services. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Country Garage and ready to take that next step in your career.
We think you need these skills to ace Service Advisor - BMW I Ballymena I Up to 35000
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any automotive knowledge you have. We want to see how you meet the specific requirements mentioned in the job description!
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you've upsold services or handled customer concerns effectively, let us know! This will help us see how you can contribute to our team.
Keep It Professional:While we love a friendly approach, make sure your application is professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Beyond HR
✨Know Your BMWs
Familiarise yourself with the BMW models and their specific service requirements. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service, especially in the automotive industry. Highlight how you identified customer needs and resolved issues effectively.
✨Practice Upselling Scenarios
Since upselling is a key part of the role, think of ways you could promote services or parts to customers. Role-play these scenarios with a friend to build your confidence and refine your approach.
✨Be Organised and Detail-Oriented
Demonstrate your strong organisational skills by preparing a list of questions for the interviewers. This shows that you’re proactive and detail-oriented, which are essential traits for a Service Advisor.
