At a Glance
- Tasks: Be the friendly face of Beyond Housing, helping customers with their queries and providing top-notch service.
- Company: Join a caring team at Beyond Housing, transforming lives since 2018.
- Benefits: Enjoy flexible working, generous holidays, competitive pay, and health perks.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Resilience, professionalism, and a passion for customer service are key.
We are looking for a customer service advisor to join our Whitby team, to carry out a range of administrative tasks and be the first point of contact for Beyond Housing customers, providing an excellent and efficient customer service.
You will need to be resilient, professional, and friendly, with the confidence to manage a variety of administrative tasks, communication channels, telephone calls, and face-to-face customer contact - sometimes in challenging situations.
The team handles a wide range of enquiries, including repairs, complaints, housing applications and tenancy management. It is a fast-paced, target-driven job where being organised and retaining key information is essential to delivering timely, effective support to your team and customers.
Internal candidates must discuss a secondment with their line manager before applying for this role. Closing date for applications is Sunday 26 April 2026; applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us? The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. Here are some details of our employment package:
- Agile working to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes.
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years service) with the ability to purchase more if you wish.
- Impressive salaries that match the market rate, with a commitment to an annual cost of living rise.
- Commitment to paying the Real Living Wage as defined by the Living Wage Foundation.
- Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement.
- Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones.
- Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you healthy.
- A much-needed caffeine boost with free tea and coffee.
- Recognition schemes such as weekly Cheers For Peers, Star of the Quarter and our prestigious annual Star Awards event.
- Long service awards every 5 years.
- Cycle to work scheme and cycle parking.
- Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further.
- Salary sacrifice electric vehicle lease scheme to support cost-effective green travel.
Customer service advisor in Whitby employer: Beyond Housing
Beyond Housing is an exceptional employer located in Whitby, dedicated to transforming lives through its commitment to customer service and community support. With a focus on employee well-being, the company offers generous benefits such as agile working options, extensive holiday entitlement, and a competitive pension scheme, all within a collaborative and inspiring work culture that values personal growth and recognition. Join us to be part of a team that genuinely cares about making a difference while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service advisor in Whitby
✨Tip Number 1
Get to know Beyond Housing! Research their values and mission so you can show how you align with them during your interview. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! As a customer service advisor, you'll need to handle various enquiries. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Be ready to showcase your resilience! Think of examples from your past experiences where you managed challenging situations effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and genuinely interested in joining our team at Beyond Housing.
We think you need these skills to ace Customer service advisor in Whitby
Some tips for your application 🫡
Be Thorough with Your Application:Make sure to fill out every section of the online application form. We want to see your skills and experiences shine, so don’t leave anything blank that could showcase your potential as a customer service advisor.
Show Off Your Customer Service Skills:In your written application, highlight any previous experience you have in customer service. We’re looking for resilience and professionalism, so share examples that demonstrate how you’ve handled challenging situations with a friendly approach.
Align with Our Values:Take a moment to reflect on our values and how they resonate with you. In your application, mention specific instances where you’ve embodied these values in your work or personal life. We love seeing candidates who are on the same wavelength as us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Beyond Housing
✨Know the Company Inside Out
Before your interview, take some time to research Beyond Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a customer service advisor, you'll need to demonstrate your ability to handle various situations. Prepare examples from your past experiences where you've successfully managed customer inquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value effective communication. Don’t hesitate to ask for clarification if you don’t understand a question – it’s better to ask than to guess!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and resilience. Think about potential challenges you might encounter in the role and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
