Beyond Housing is seeking an intraday analyst to ensure our customer service teams have the right resources at the right time. You will monitor real-time performance across channels, identify trends, and implement live adjustments to maintain service levels and achieve targets.
You will work with leaders to provide insights, recommendations and reporting to support today’s operations and future resource planning, using Verint/8x8 and Excel-based tools in a fast-paced housing environment.
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Real-Time Intraday Analyst for Contact Centre in Scarborough employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
