At a Glance
- Tasks: Be the friendly face of Beyond Housing, helping customers with their enquiries and providing top-notch service.
- Company: Join Beyond Housing, a community-focused organisation making a real difference in people's lives.
- Benefits: Enjoy flexible working, generous leave, and a supportive environment that values your wellbeing.
- Other info: Dynamic team atmosphere with opportunities for personal growth and career development.
- Why this job: Make an impact every day by helping customers and strengthening local communities.
- Qualifications: No specific qualifications needed, just a passion for helping others and great communication skills.
The predicted salary is between 24081 - 29433 £ per year.
We are looking for a full time and two part time customer service advisors to join our team in Scarborough, to carry out a range of administrative tasks and be the first point of contact for Beyond Housing customers, providing an excellent and efficient customer service. The full time role is 37 hours per week, and the part time roles are both 18.5 hours per week.
The team handles a wide range of enquiries, including payments, repairs, complaints, housing applications and tenancy management. It's a fast-paced, target-driven job where being organised and retaining key information is essential to delivering timely, effective support to your team and customers.
Closing date for applications is Friday 13 November 2026. Applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire. Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.
We believe everyone deserves the opportunity to thrive. That's why we're passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our values shape everything we do. We are considerate, collaborative, ambitious and accountable, and we're looking for people who share those values and want to make a difference.
Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day. The work can be challenging, but it's also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.
At Beyond Housing, we're committed to creating an inclusive workplace where everyone feels they belong. Fairness, Respect, Equality, Diversity, Inclusion and Engagement is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.
Why choose us? At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That's why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions. Our benefits include:
- Agile working arrangements, including the opportunity to work from home up to two days a week (where the role allows) after your induction period
- Generous annual leave entitlement, with up to 39 days including bank holidays after five years’ service, plus the option to purchase additional leave
- Competitively benchmarked salaries with annually negotiated cost of living increases
- Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
- Good pension scheme with generous employer contributions
- A strong focus on colleague wellbeing, inclusion and career development
- Life assurance and compassionate time off when you need it
- Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
- Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
- Long service awards recognising every five years of service
- Cycle to Work scheme and cycle parking
- Retail discounts and cashback offers at a range of national retailers and leisure providers
- Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.
If you're excited about the opportunity to join Beyond Housing and make a real difference, we'd love to hear from you. We look forward to hearing from you and helping you take the next step in your career with Beyond Housing.
Customer Service Advisor X3 - Scarborough employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor X3 - Scarborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor X3 - Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond Housing:Your cover letter is your chance to shine! Tell us why you want to work at Beyond Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond Housing!
How to prepare for a job interview at Beyond Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
