Beyond Housing in the United Kingdom is seeking a passionate customer service team leader to head our service centre. You will oversee day-to-day performance, provide coaching, and support to ensure customer enquiries are resolved efficiently and professionally.
You will lead a team of customer service advisers, use performance data and customer feedback to drive service improvements, build strong relationships with colleagues and customers, and promote a culture of empathy, accuracy and
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Senior Customer Service Team Lead – Flexible & Impactful in Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
