Our schedulers play a key role in delivering an efficient and customer-focused repairs service by maintaining accurate records of repair requests, appointments, and work progress through scheduling and forecasting systems. The role is responsible for allocating work to the appropriate operative, monitoring diaries and resource availability, and ensuring customers and relevant stakeholders are kept informed of repair appointments and progress.
The scheduler contributes to the organisation's commitment to providing services that customers value by supporting first-time fixes, maximising operative productivity, and helping to ensure repairs are completed within agreed timescales.
The successful candidate will be IT literate, with experience of accurate data entry and confidence in using Microsoft Office and other business software applications. They will possess strong problem-solving and analytical skills, alongside excellent communication and customer service abilities, enabling them to build positive relationships with customers, colleagues, and stakeholders. Experience of working in a fast-paced environment where deadlines, service demands, and competing priorities must be effectively managed.
The post holder will be adaptable, flexible, and open to change, with the confidence to make decisions, provide clear direction, and respond positively to operational challenges. They will be a committed team player who embraces the values of inclusion, equality, and diversity and contributes to a collaborative working environment. Experience of working within a housing or landlord setting, particularly in the planning and scheduling of repairs, is highly desirable. Candidates should hold a good standard of education, such as NVQ Level 2, GCSEs, or equivalent qualifications, although relevant experience will also be considered.
Alison Evans is our Area Manager, so if you fancy an informal chat about the role, why not give them a call on 07880 052420.
Closing date for applications is Monday 19 October 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
All about Beyond Housing
Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire.
Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.
We believe everyone deserves the opportunity to thrive. That's why we're passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our values shape everything we do. We are considerate, collaborative, ambitious and accountable, and we're looking for people who share those values and want to make a difference.
Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day.
As we continue to grow, so do our ambitions, which is why we’re always looking for talented people to join us on our journey and help shape the future of Beyond Housing. The work can be challenging, but it's also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.
At Beyond Housing, we're committed to creating an inclusive workplace where everyone feels they belong. FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.
Why choose us?
At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That's why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions.
Our benefits include:
- Agile working arrangements, including the opportunity to work from home up to two days a week (where the role allows) after your induction period
- Generous annual leave entitlement, with up to 39 days including bank holidays after five years' service, plus the option to purchase additional leave
- Competitively benchmarked salaries with annually negotiated cost of living increases
- Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
- Good pension scheme with generous employer contributions
- A strong focus on colleague wellbeing, inclusion and career development
- Life assurance and compassionate time off when you need it
- Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
- Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
- Long service awards recognising every five years of service
- Cycle to Work scheme and cycle parking
- Retail discounts and cashback offers at a range of national retailers and leisure providers
- Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.
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Scheduler in Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
