Beyond Housing is seeking an intraday analyst to ensure our customer service teams have the right resources at the right time, delivering excellent customer experience. You will monitor real-time performance across contact channels, identify trends and risks, and make live operational adjustments to help maintain service levels and targets.
You will work closely with leaders, provide insight, recommendations and reporting to support efficient service delivery today and contribute to future
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Real-Time Contact Center Analyst | WFM & Insights in Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
