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- Tasks: Provide vital support to vulnerable customers through effective call handling and emergency response.
- Company: Join Beyond Housing, a caring organisation dedicated to transforming lives in local communities.
- Benefits: Enjoy flexible working, generous holidays, competitive salary, and health cash plans.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference every day while developing your skills in a supportive team.
- Qualifications: Strong communication skills and ability to handle pressure are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Come and join our amazing Reach & Respond team. We are looking for a dedicated, customer-focused advisor to join our Reach & Respond team on a maternity-cover contract. This role involves working on a shift pattern, averaging 33.6 hours per week. Shifts run 7am-7pm and 7pm-7am, following a pattern of two days, two nights, then six days off.
What you’ll be doing
This is a rewarding opportunity to work within our effective call handling service providing in and out-of-hours support to our vulnerable customers. You will be our customer’s first point of contact and your job will also include the escalation of calls linked to our Reach & Respond services. You will also be dealing with telephone enquiries from not only our own customers but from a range of other providers who we deliver out-of-hours emergency call handling services for.
Interested? Here’s what we need from you!
The ideal candidate will be able to build strong relationships, be customer-focused and will want to be part of a team that makes a difference on a daily basis. If this is you, we would love to hear from you! As you will be responding to emergency calls, we are looking for someone who can work under pressure, can remain calm and who will be able to respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised; you’ll have to effectively prioritise your calls during busy periods whilst being able to maintain a quality service. The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out-of-hours repairs and handling calls for community alarm activations. This will help to identify the right course of action for our customers, which is why we need you to be awesome at juggling a variety of tasks at one time.
Another part of the role will involve responding to customer enquiries we receive through our communication methods, such as email and text messages. You’ll be creating and maintaining customer records, which is another reason why we need you to have excellent communication skills and be confident in using IT software, such as Microsoft Excel and Word.
If you want to be part of a rewarding team who all care passionately about the people they support, apply today!
Rosie Moore is our Advisor Services Team Leader, so if you fancy an informal chat about the role, then give her a call on 07798 814652. Closing date for applications is Monday 23 February 2026; applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Who is Beyond Housing?
We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we’re changing lives every day. Our mission is simple: to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values are extremely important to us and we want all our colleagues to really live our values every day. We are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
- Agile working to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes.
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years service) with the ability to purchase more if you wish.
- Impressive salaries that match the market rate, with a commitment to an annual cost of living rise.
- Commitment to paying the Real Living Wage as defined by the Living Wage Foundation.
- Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement.
- Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones.
- Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top.
- A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched).
- Recognition schemes such as weekly Cheers For Peers, Star of the Quarter and our prestigious annual Star Awards event.
- Long service awards every 5 years.
- Cycle to work scheme and cycle parking (if you’ve got the legs for it).
- Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further.
- Salary sacrifice electric vehicle lease scheme to support cost-effective green travel.
Reach & Respond Advisor in Redcar employer: Beyond Housing
Contact Detail:
Beyond Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reach & Respond Advisor in Redcar
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beyond Housing. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and ability to handle pressure, as these are key for the Reach & Respond Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve successfully managed multiple tasks or dealt with challenging customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus in the eyes of employers.
We think you need these skills to ace Reach & Respond Advisor in Redcar
Some tips for your application 🫡
Fill Out the Application Form Completely: Make sure you complete every section of the online application form. We want to see all your skills and experiences, so don’t leave anything out that could help us understand why you’re a great fit for the Reach & Respond team!
Show Off Your Customer-Focused Attitude: In your application, highlight any experience you have in customer service. We love candidates who can demonstrate their ability to build strong relationships and support vulnerable customers, so let us know how you've done this in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Remember, we’re looking for someone who can juggle tasks effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Beyond Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reach & Respond Advisor role. Familiarise yourself with the key responsibilities, such as handling emergency calls and providing support to vulnerable customers. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer-Focused Mindset
During the interview, highlight your experience in customer service and how you've successfully built relationships in previous roles. Be ready to share specific examples of how you've handled challenging situations while remaining calm and focused, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Since the job involves juggling multiple tasks, be prepared to discuss how you prioritise your workload. Share examples of times when you've effectively managed competing demands, especially in high-pressure situations. This will show that you can maintain quality service even during busy periods.
✨Brush Up on Your IT Skills
As you'll be using software like Microsoft Excel and Word, it's important to demonstrate your confidence in using these tools. If you have any relevant experience, mention it during the interview. You could even prepare a quick example of how you've used these applications to improve efficiency or communication in past roles.