At a Glance
- Tasks: Lead a team to deliver excellent housing services and create thriving communities.
- Company: Join Beyond Housing, a dynamic organisation transforming lives since 2018.
- Benefits: Enjoy flexible working, generous holidays, competitive salary, and health cash plans.
- Other info: Be part of a supportive team with ambitious growth plans and career opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in the housing sector and a passion for service excellence.
The predicted salary is between 40000 - 50000 £ per year.
We have two exciting opportunities for an area manager based in Scarborough and Redcar. This newly created role is responsible for one of eight geographical service areas, giving you the opportunity to make a tangible impact at a local level while contributing to wider organisational success.
As area manager, you will lead an integrated team of housing and maintenance colleagues, driving the delivery of excellent customer services that create homes, neighbourhoods and communities that both customers and colleagues are proud of. You will play a key role in fostering a strong 'one team' culture, building trusted relationships with customers, partners and stakeholders, and leading a high-performing team through effective leadership and informed decision-making.
You will be responsible for embedding a modern, customer-focused service delivery model within your area, using data and insight to continuously improve services and performance. Working collaboratively with other area managers, you will also contribute to consistency, learning and best practice across all eight service areas.
This is a fantastic opportunity for someone who is passionate about service excellence and wants to shape and influence how we deliver for our customers now and in the future. We are looking for an individual who has experience within the housing sector.
If you are an inspiring leader with a track record of delivering high-quality services and driving continuous improvement, we would love to hear from you.
If you would like an informal discussion about the role, please contact Sarah Hall, Director of Housing, on 07973 858530 or David Chadwick, Director of Property Services, on 07584 519521.
Closing date for applications is Friday 3 July 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Interview dates: Monday 29 June & Wednesday 1 July, Tuesday 14 July & Thursday 16 July.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us? The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that's why our benefits package shows Beyond Housing genuinely cares about its teams too.
- Agile working to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes.
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years service) with the ability to purchase more if you wish.
- Impressive salaries that match the market rate, with a commitment to an annual cost of living rise.
- Commitment to paying the Real Living Wage as defined by the Living Wage Foundation.
- Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement.
- Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones.
- Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top.
- A much-needed caffeine boost with free tea and coffee (and cordial for when you're feeling parched).
- Recognition schemes such as weekly Cheers For Peers, Star of the Quarter and our prestigious annual Star Awards event.
- Long service awards every 5 years.
- Cycle to work scheme and cycle parking (if you've got the legs for it).
- Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further.
- Salary sacrifice electric vehicle lease scheme to support cost-effective green travel.
Area Manager (covering Housing Management & Repairs & Maintenance) in Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while making a significant impact in the communities of Scarborough and Redcar. With a strong commitment to work-life balance, generous holiday entitlements, and a supportive work culture that fosters collaboration and innovation, employees are empowered to thrive both personally and professionally. The company’s dedication to service excellence and continuous improvement ensures that team members can take pride in their contributions to transforming lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager (covering Housing Management & Repairs & Maintenance) in Redcar
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Beyond Housing!
We think you need these skills to ace Area Manager (covering Housing Management & Repairs & Maintenance) in Redcar
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Beyond Housing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Beyond Housing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Beyond Housing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Beyond Housing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
