Reach & Respond Advisor (Shifts) - Dormanstown, Redcar
We are looking for a dedicated and customer-focused advisor to join our amazing Reach & Respond team; this role involves working on a shift pattern. These roles involve working on a shift pattern of 4 x 12-hour shifts, two days and two nights followed by 6 days’ rest.
What you'll be doing
Interested? Here's what we need from you!
The ideal candidate will be able to build strong relationships, be customer-focused and will want to be part of a team that makes a difference on a daily basis. If this is you – we would love to hear from you!
As you will be responding to emergency calls, we are looking for someone who can work under pressure, can remain calm and who will be able to respond confidently, ensuring our vulnerable customers are supported. We also need you to be super organised, you'll have to effectively prioritise your calls during busy periods whilst being able to maintain a quality service. The role will involve handling reports of emergency repairs, diagnosing and scheduling appointments for out of hours repairs and handling calls for community alarm activations. This will help to identify the right course of action for our customers, which is why we need you to be awesome at juggling a variety of tasks at one time.
This is a great opportunity to be a part of a rewarding team who all care passionately about the people they support.
Closing date for applications is Monday 2 November 2026, applications will be reviewed throughout the duration of the advert, and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
All about Beyond Housing
Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire.
Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.
We believe everyone deserves the opportunity to thrive. That's why we're passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our shape everything we do. We are considerate, collaborative, ambitious and accountable, and we're looking for people who share those values and want to make a difference.
Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day.
As we continue to grow, so do our ambitions, which is why we’re always looking for talented people to join us on our journey and help shape the future of Beyond Housing. The work can be challenging, but it's also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.
At Beyond Housing, we're committed to creating an inclusive workplace where everyone feels they belong. (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.
Why choose us?
At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That's why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions.
Our benefits include:
- Generous annual leave entitlement, with up to 39 days including bank holidays after five years' service, plus the option to purchase additional leave
- Competitively benchmarked salaries with annually negotiated cost of living increases
- Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
- Good pension scheme with generous employer contributions
- A strong focus on colleague wellbeing, inclusion and career development
- Life assurance and compassionate time off when you need it
- Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
- Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
- Long service awards recognising every five years of service
- Cycle to Work scheme and cycle parking
- Retail discounts and cashback offers at a range of national retailers and leisure providers
- Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.
Learn more about our benefits and much more on our dedicated webpage.
If you're excited about the opportunity to join Beyond Housing and make a real difference, we'd love to hear from you.
We look forward to hearing from you and helping you take the next step in your career with Beyond Housing.
#J-18808-Ljbffr
Reach & Respond Advisor (Shifts) - Dormanstown, Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and development of its employees while fostering a collaborative and supportive work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to the Real Living Wage, we ensure our team members feel valued and motivated. Located in a vibrant community, we offer meaningful opportunities for growth and the chance to make a real difference in the lives of our customers every day.
