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- Tasks: Join us as an ICT Service Desk Advisor, supporting over 700 users with IT solutions.
- Company: Beyond Housing is an ethical organisation dedicated to transforming lives in local communities.
- Benefits: Enjoy agile working, generous holidays, competitive salaries, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values collaboration and makes a real impact every day.
- Qualifications: We seek team players who thrive under pressure and have a passion for customer service.
- Other info: Contact Dan Duftonis for an informal chat about the role; applications close on 8th June.
The predicted salary is between 30000 - 42000 Ā£ per year.
We are bold, ambitious, and proud to admit it, and thereās no better time to join Beyond Housing. We have gone through a significant period of growth and change, and thereās even more to come! Weāre looking for someone as brilliant as you to join us as a Service Desk Advisor to support the delivery of our ICT services.
You wonāt just be asking, āhave you switched it off and on again?ā We need a true team player who thrives in a demanding environment with the ability to remain calm, confident, and positive, no matter what the day brings. Working on a busy service desk, you will support colleagues within an ITIL Framework environment to deliver 1st line responses to over 700 system users across all service areas and sites. You will understand all aspects of company-wide systems and the use of ICT to deliver customer-focused services.
Dan Duftonis, our ICT Service Delivery Lead, is available for an informal chat about the role. Feel free to give them a call on 07973 858369. Closing date for applications is Sunday 8th June. Applications will be reviewed throughout the advert's duration, and we may close it early if enough applications are received. We are not working with recruitment agencies for this vacancy.
Beyond Housingās Employability team is here to support your application. If you need assistance, please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing? We are proud to be an ethical organization, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers, and 750 colleagues, weāre changing lives every day. Our mission is simple: to provide homes customers want, services they value, delivered by people who care. We aim to help our customers and communities succeed and thrive. Considerate, collaborative, ambitious, and accountable ā thatās just our way of life.
Our offices are more than just workspaces. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. Weāre looking for people who share our values and vision for delivering excellent services. Our reward and recognition offer is quite impressive too!
We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but it will also be rewarding and inspiring. After all, we are changing lives every day in all that we do.
Our values are extremely important to us. We want all our colleagues to embody these values daily. We seek candidates who demonstrate the necessary skills and align with our values.
At Beyond Housing, we are committed to fair treatment throughout our recruitment and selection processes, ensuring no discrimination based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Why choose us? The team at Beyond Housing genuinely cares about transforming our customers' lives. This is a big reason to love your career here. Our benefits package reflects our commitment to our teams, including:
- Agile working options for a positive work-life balance, including up to two days from home after settling in
- Generous holiday entitlement (up to 39 days including bank holidays after 5 yearsā service) with the option to purchase more
- Market-competitive salaries with annual cost of living increases
- Real Living Wage commitment
- Competitive pension scheme with employer contributions
- Life assurance and generous bereavement leave
- Health cash plan for medical expenses and free flu jabs
- Free tea, coffee, and cordial
- Recognition schemes like āCheers For Peersā, āStar of the Quarterā, and annual Star Awards
- Long service awards every 5 years
- Cycle to work scheme and parking
- Retail discounts and cashback schemes
- Electric vehicle salary sacrifice scheme
ICT Service Desk Advisor employer: Beyond Housing
Contact Detail:
Beyond Housing Recruiting Team
employmentsupport@beyondhousing.co.uk
StudySmarter Expert Advice š¤«
We think this is how you could land ICT Service Desk Advisor
āØTip Number 1
Familiarise yourself with the ITIL Framework, as this role requires you to support colleagues within this environment. Understanding the principles of IT service management will help you demonstrate your readiness for the position.
āØTip Number 2
Reach out to Dan Duftonis for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights into what they are looking for in a candidate.
āØTip Number 3
Highlight your ability to remain calm and positive in demanding situations during any conversations or interviews. This is crucial for a Service Desk Advisor, as you'll be dealing with various user issues daily.
āØTip Number 4
Showcase your customer-focused mindset by preparing examples of how you've successfully supported users in previous roles. This will align with Beyond Housing's mission of delivering excellent services.
We think you need these skills to ace ICT Service Desk Advisor
Some tips for your application š«”
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the ICT Service Desk Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or customer service roles. Provide specific examples of how you've successfully handled demanding situations and supported users effectively.
Align with Company Values: Beyond Housing values collaboration, ambition, and accountability. Make sure to reflect these values in your application by sharing experiences that demonstrate your commitment to teamwork and community impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in ICT support.
How to prepare for a job interview at Beyond Housing
āØUnderstand the ITIL Framework
Familiarise yourself with the ITIL framework, as this role involves delivering 1st line support within that structure. Be prepared to discuss how you can apply ITIL principles to improve service delivery and customer satisfaction.
āØShowcase Your Team Player Skills
Beyond Housing values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight situations where your positive attitude helped resolve conflicts or improve team dynamics.
āØDemonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved technical issues. Emphasise your ability to remain calm under pressure and your approach to troubleshooting beyond the classic 'turn it off and on again' method.
āØAlign with Company Values
Research Beyond Housing's mission and values, and think about how your personal values align with theirs. Be ready to articulate why you want to work for an ethical organisation that prioritises community impact and customer care.
