At a Glance
- Tasks: Be the friendly face of Beyond Housing, helping customers with their enquiries and providing top-notch service.
- Company: Join Beyond Housing, a company dedicated to excellent customer service and community support.
- Benefits: Enjoy flexible working, generous holidays, competitive salary, and health perks.
- Other info: Great opportunities for career growth and recognition for your hard work.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 40000 £ per year.
Closing date for applications is Wednesday 15 July 2026. Applications will be reviewed throughout the duration of the advert and may be closed early if enough applications are received.
Responsibilities
As a Customer Service Advisor, you will act as the first point of contact for Beyond Housing customers, delivering a professional and friendly service at all times. Your role will involve handling a wide range of enquiries, including repairs, complaints, housing applications, and tenancy management, while also carrying out administrative tasks to support effective service delivery. You will manage enquiries across multiple channels and provide efficient, timely, and high-quality customer service within a fast-paced, target-driven environment.
Qualifications & Skills
We are looking for someone with strong communication and interpersonal skills who can remain calm and effective in challenging situations, with good organisational and data input abilities. A customer-focused attitude, confidence in working across multiple systems, and a commitment to excellent service are essential. You should be able to handle high volumes of enquiries and resolve issues at the first point of contact, demonstrating consideration, collaboration, ambition, and accountability.
Benefits
- Agile working – up to two days from home after settling in
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service)
- Competitive salary with an annual cost of living rise
- Real Living Wage payroll
- Competitive pension scheme with generous employer contributions
- Health cash plan covering basic medical expenses and free flu jabs
- Free tea, coffee and other refreshments
- Recognition schemes such as weekly peer reviews and annual awards
- Cycle to work scheme and cycle parking
- Salary sacrifice electric vehicle lease scheme
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Customer Service Advisor X 3 - Dormanstown, Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and collaborative work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to employee recognition, we create an inspiring environment where you can thrive while making a meaningful impact in the community. Join us at this exciting time of expansion and be part of a team dedicated to transforming lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor X 3 - Dormanstown, Redcar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond Housing:Your cover letter is your chance to shine! Tell us why you want to work at Beyond Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond Housing!
How to prepare for a job interview at Beyond Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
