At a Glance
- Tasks: Help customers manage their income and benefits while reducing debt levels.
- Company: Join Beyond Housing, a mission-driven organisation changing lives since 2018.
- Benefits: Enjoy a supportive work environment with impressive rewards and recognition.
- Other info: Be part of a growing team with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives by supporting vulnerable customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27300 - 32597 £ per year.
An exciting opportunity has arisen within the income management team. This team oversees all income collection for our customers, whilst providing a holistic service to help them with any issues they have with their income and benefits. The role is pivotal in assisting in the provision of an efficient, effective welfare benefit and housing debt recovery service, maximising income and reducing debt levels of all current customers, through the promotion of a ‘rent first’ culture.
You will be helping to increase customer’s income and decrease outgoings through early intervention based on needs to help them sustain their tenancy. You will need to demonstrate that you can:
- Be responsible and accountable for your own caseload
- Carry out affordability checks for new customers to ensure they can sustain their tenancy
- Take appropriate recovery action for rent arrears and be comfortable discussing these issues with customers
- Attend evictions where necessary
- Maximise income – using your extensive benefits knowledge to ensure customers are receiving the assistance to which they are entitled
- Support vulnerable customers
Closing date for applications is Friday 31 July 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Who is Beyond Housing? Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Customer Income Advisor - Dormanstown, Redcar employer: Beyond Housing
Beyond Housing is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and collaborative work culture. With generous benefits such as agile working options, extensive holiday entitlement, and a commitment to employee recognition, we create an inspiring environment where you can thrive while making a meaningful impact in the community. Join us at this exciting time of expansion and be part of a team dedicated to transforming lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Income Advisor - Dormanstown, Redcar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Income Advisor - Dormanstown, Redcar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond Housing:Your cover letter is your chance to shine! Tell us why you want to work at Beyond Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond Housing!
How to prepare for a job interview at Beyond Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
