At a Glance
- Tasks: Provide 1st line IT support to over 700 users in a fast-paced environment.
- Company: Beyond Housing Limited, a values-driven housing charity.
- Benefits: Real living wage, career growth opportunities, and a supportive team.
- Other info: Hybrid working model with a focus on collaboration.
- Why this job: Join a dedicated team and make a difference in the community.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Beyond Housing Limited in Dormanstown, Redcar is seeking an ICT Service Desk Advisor to support the delivery of ICT services.
You will provide 1st line responses to over 700 system users in an ITIL environment and work as a true team player who thrives in a demanding setting.
If you stay calm under pressure, enjoy collaborative problem solving and want to contribute to a values-driven housing charity, this role offers a real living wage commitment and opportunities to grow with a dedicated team.
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IT Service Desk Advisor — 1st Line Support (Hybrid) in Redcar employer: Beyond Housing Limited
As a Complex Repairs Administrator in Dormanstown, Redcar, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits like agile working options, generous holiday entitlements, and recognition schemes, the company fosters a rewarding environment where your contributions are valued. This role not only offers competitive salaries and a robust pension scheme but also provides opportunities for meaningful engagement with the community, making it an excellent employer for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Advisor — 1st Line Support (Hybrid) in Redcar
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Beyond Housing Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Beyond Housing Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Beyond Housing Limited!
✨Direct Apply to Beyond Housing Limited
Let's not forget to apply directly through the Beyond Housing Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Advisor — 1st Line Support (Hybrid) in Redcar
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Beyond Housing Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Beyond Housing Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Beyond Housing Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
