At a Glance
- Tasks: Support ICT services and provide 1st line responses to over 700 users.
- Company: Join Beyond Housing, a caring and collaborative team transforming lives.
- Benefits: Enjoy flexible working, generous holidays, competitive salary, and health cash plan.
- Other info: Be part of a growing company with ambitious plans and excellent career opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Team player with a calm attitude and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for someone as brilliant as you to join us as a Service Desk Advisor to support the delivery of our ICT services. You won't just be asking, “Have you switched it off and on again?” We need a true team player who thrives in a demanding environment with the ability to remain calm, confident and positive, no matter what the day brings.
Working on a busy service desk, you will support colleagues within an ITIL Framework environment to deliver 1st line responses to over 700 system users across all service areas and sites. You will understand all aspects of company-wide systems and the use of ICT to deliver customer-focused services.
We are committed to paying the real living wage as defined by the Real Living Wage Foundation, which is higher than the government-set national living wage.
Closing date for applications is Friday 21 August 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values are extremely important to us and we want all our colleagues to really live our values every day. We are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us? The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
- Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes.
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish.
- Impressive salaries that match the market rate, with a commitment to an annual cost of living rise.
- Commitment to paying the Real Living Wage as defined by the Living Wage Foundation.
- Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement.
- Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones.
- Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip‑top.
- A much‑needed caffeine boost with free tea and coffee.
ICT Service Desk Advisor - Dormanstown, Redcar employer: Beyond Housing Limited
As a Complex Repairs Administrator in Dormanstown, Redcar, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits like agile working options, generous holiday entitlements, and recognition schemes, the company fosters a rewarding environment where your contributions are valued. This role not only offers competitive salaries and a robust pension scheme but also provides opportunities for meaningful engagement with the community, making it an excellent employer for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Advisor - Dormanstown, Redcar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond Housing Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond Housing Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ICT Service Desk Advisor - Dormanstown, Redcar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond Housing Limited:Your cover letter is your chance to shine! Tell us why you want to work at Beyond Housing Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond Housing Limited!
How to prepare for a job interview at Beyond Housing Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
