At a Glance
- Tasks: Support the complex repairs team with scheduling and customer updates.
- Company: Join a supportive organisation dedicated to community welfare.
- Benefits: Agile working, generous holidays, competitive salary, and health perks.
- Other info: Enjoy recognition schemes and career growth opportunities in a dynamic environment.
- Why this job: Make a difference by helping people with vital repairs and support.
- Qualifications: Empathy, organisation, strong communication, and IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Complex Repairs Administrator – Dormanstown, Redcar
As complex repairs administrator, you will provide vital support for our complex repairs team, which covers pests, disrepair and damp & mould.
You’ll be key in ensuring information and customers are kept up-to-date, and you'll be involved in the scheduling of certain roles.
The role requires someone who is empathetic and highly organised.
You'll also need excellent communication skills to work with both internal and external stakeholders.
Strong IT skills, clear communication, and the ability to manage deadlines effectively while providing accurate, reliable administration support to the team are essential.
Contact: Helen Gouldthorpe, contracts coordinator – 07971036411.
We are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Benefits
- Agile working – up to two days from home where suitable.
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the option to purchase more.
- Competitive salaries with annual cost of living rise.
- Real Living Wage.
- Competitive pension scheme with generous employer contributions.
- Life assurance and generous bereavement leave.
- Health cash plan for medical expenses and free flu jabs.
- Free tea, coffee and cordial.
- Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and annual Star Awards.
- Long service awards every 5 years.
- Cycle to work scheme and cycle parking.
- Cashback and discounts across retailers and leisure.
- Salary sacrifice electric vehicle lease scheme.
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Complex Repairs Administrator - Dormanstown, Redcar employer: Beyond Housing Limited
As a Complex Repairs Administrator in Dormanstown, Redcar, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits like agile working options, generous holiday entitlements, and recognition schemes, the company fosters a rewarding environment where your contributions are valued. This role not only offers competitive salaries and a robust pension scheme but also provides opportunities for meaningful engagement with the community, making it an excellent employer for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Repairs Administrator - Dormanstown, Redcar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beyond Housing Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beyond Housing Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complex Repairs Administrator - Dormanstown, Redcar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beyond Housing Limited:Your cover letter is your chance to shine! Tell us why you want to work at Beyond Housing Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beyond Housing Limited!
How to prepare for a job interview at Beyond Housing Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
