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- Tasks: Provide top-notch ICT support and awesome customer service to colleagues.
- Company: Beyond Housing is an ethical organisation transforming lives in local communities.
- Benefits: Enjoy agile working, generous holidays, competitive salaries, and health cash plans.
- Why this job: Gain hands-on ICT experience while making a real impact in people's lives.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: Attend interactive assessment days to showcase your skills and potential.
Are you Beyond Housing's next apprentice? As an Operations Digital Support Technician Apprentice, you'll be learning how to provide top class ICT support, while delivering awesome customer service to colleagues who use the ICT systems and services here at Beyond Housing.
This role offers an excellent chance to explore various aspects of ICT and digital across our diverse business environment. You'll take part in all sorts of tasks, including:
- Responding to ICT incidents, problems and service requests
- Taking calls, logging ICT support requests and providing resolutions
- Assisting with ICT and Business Systems Development projects
- Attending meetings and collaborating with colleagues across the organisation
You'll also handle and process information related to the tasks above, communicate directly with colleagues in-person or over the phone, and utilise information systems—all while upholding colleague confidentiality at all times. As an Operations Digital Support Technician Apprentice, you will get an incredible all-round ICT and Digital experience in this team, and they will have your back every step of the way.
You will complete a Level 3 Digital Support Technician Apprenticeship Standard which includes an end point assessment.
If your application is shortlisted, you'll be invited to attend one of our interactive apprentice assessment days. These events are a vital step in the selection process, offering you the chance to showcase your skills and potential.
Scarborough Event: Monday 14 July 2025
Redcar Event: Tuesday 15 July 2025
You'll be able to choose between a morning or afternoon session, but attendance at one of these events is required for consideration.
If you'd like to find out more about the role, please contact our Employability team by emailing employmentsupport@beyondhousing.co.uk.
We are not working with recruitment agencies on this vacancy. Closing date for applications is Monday 30 June 2025; applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received.
Who is Beyond Housing? We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values are extremely important to us and we want all our colleagues to really live our values every day. We are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us? The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
- Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
- Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
- Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
- Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
- Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
- Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
- Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
- A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
- Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
- Long service awards every 5 years
- Cycle to work scheme and cycle parking (if you’ve got the legs for it)
- Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
- Salary sacrifice electric vehicle lease scheme to support cost effective green travel
Operations Digital Support Technician Apprentice - Redcar & Scarborough employer: Beyond Housing Limited
Contact Detail:
Beyond Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Digital Support Technician Apprentice - Redcar & Scarborough
✨Tip Number 1
Familiarise yourself with the specific ICT systems and services used by Beyond Housing. Research their current projects and any recent updates in their technology to show your genuine interest during the assessment day.
✨Tip Number 2
Practice your customer service skills, as this role heavily involves supporting colleagues. Think of examples where you've successfully resolved issues or helped others, as these will be valuable during discussions at the assessment day.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. You might be asked to tackle a hypothetical ICT incident during the assessment, so think through common issues and how you would approach resolving them.
✨Tip Number 4
Engage with Beyond Housing's values and mission. Be ready to discuss how your personal values align with theirs, as they are looking for candidates who not only have the skills but also share their commitment to community and ethical practices.
We think you need these skills to ace Operations Digital Support Technician Apprentice - Redcar & Scarborough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Digital Support Technician Apprentice. Familiarise yourself with the tasks mentioned in the job description, such as responding to ICT incidents and assisting with projects.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the role. Emphasise any previous customer service experience or technical skills that demonstrate your ability to provide ICT support.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the company. Mention how your values align with Beyond Housing's mission and how you can contribute to their goals.
Prepare for Assessment Days: If shortlisted, you'll be invited to an interactive assessment day. Prepare by practising common interview questions and scenarios related to ICT support. Show your problem-solving skills and ability to work collaboratively.
How to prepare for a job interview at Beyond Housing Limited
✨Research Beyond Housing
Before your interview, take some time to learn about Beyond Housing's mission, values, and the services they provide. Understanding their commitment to the community and how they operate will help you align your answers with their goals.
✨Showcase Your ICT Skills
As an Operations Digital Support Technician Apprentice, you'll need to demonstrate your ICT knowledge. Be prepared to discuss any relevant experience or projects you've worked on, and think of examples where you've successfully resolved technical issues.
✨Emphasise Customer Service
Since this role involves providing support to colleagues, highlight your customer service skills. Share examples of how you've effectively communicated with others, resolved conflicts, or provided assistance in previous roles or experiences.
✨Prepare for Interactive Assessment
If shortlisted, you'll attend an interactive assessment day. Practice common interview questions and be ready to engage in group activities. Show your teamwork skills and willingness to collaborate, as these are key traits Beyond Housing values.
