At a Glance
- Tasks: Lead hospitality operations for EURO 2028, ensuring seamless venue coordination and delivery.
- Company: Join a dynamic team at Beyond Hospitality, shaping unforgettable sports experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting travel opportunities across venues and a chance to work with top industry professionals.
- Why this job: Be part of a major sporting event and make a real impact on hospitality operations.
- Qualifications: Degree in Hospitality or related field; experience in event management is a plus.
The predicted salary is between 50000 - 52800 £ per year.
EURO 2028 Hospitality Operations Manager
Responsible for the planning, coordination and delivery of hospitality operations across assigned venues, ensuring alignment between technical, operational and supplier requirements.
The role leads venue operational readiness, CLW procurement and supplier coordination, accreditation, staffing, and match day and non‑match day operations, while also assuming venue integration responsibilities for assigned venues.
Please note that applicants must have the legal right to work in the United Kingdom.
- Job Title
- Operations Manager
- Reports To
- Head of Technical & Operations
- Direct Reports
- None
- External Relationships
Key service providers, sub‑contractors, labour brokers, host cities, facilities operators, and any other stakeholders, officials, and suppliers related to the delivery of the Events.
Internal Liaisons
Production Team, Procurement, Ticketing, Marketing, Sales, Event Logistics, and Legal Teams.
Location
Wilmslow, London, or remote (UK‑based) – must be able to travel locally and across venues as required.
- Key Accountabilities
- Analyse stadium documentation and venue layouts, primarily for assigned and smaller venues, to support venue planning, operational readiness, and delivery integration.
- Participate in venue inspections, prepare operational assessment reports, and coordinate follow‑up actions.
- Prepare venue operational delivery plans, staffing plans, readiness documentation, and venue integration requirements.
- Manage CLW procurement processes, including supplier coordination, tender inputs, evaluation support, and operational requirement definition.
- Own supplier and workforce accreditation processes for assigned venues and relevant cross‑venue operational workstreams.
- Recruit, train, and manage venue operational staff and temporary workforce teams.
- Coordinate internal operational requirements, including uniforms, IT, staffing, equipment, and other venue support requirements.
- Coordinate logistics, supplier deliveries, and venue operational requirements with internal teams and external providers.
- Manage CLW suppliers across assigned venues and support cross‑venue CLW coordination where required.
- Support the coordination and integration of technical, operational, and supplier requirements throughout the planning and delivery phases.
- Implement match‑day and non‑match‑day operating procedures in line with Technical & Operations standards.
- Oversee on‑site venue operations and venue teams during tournament delivery.
- Support issue resolution, operational reporting, and escalation throughout planning and delivery phases.
- Ensure operational delivery is completed in accordance with agreed requirements, timelines, and budgets.
- Transition into Venue Manager responsibility for assigned venues during the tournament delivery phase.
- General
- Working hours are Monday to Friday. Due to the nature of the business, additional evening and weekend work may be required.
- Travel across venues, supplier locations, and project locations will be required in line with project needs.
- Ensure effective communication with the immediate line manager regarding priorities, movements, and key project activities.
- Diligently, timely, and efficiently carry out duties assigned by the project leader and immediate line manager.
- Provide full support to the Company in meeting project deadlines and business requirements.
- Manage queries and respond to information requests in a professional and timely manner.
- Knowledge, Skills and Experience
- Bachelor’s or Master’s degree, or equivalent, in Hospitality, Sports & Event Management, Business Studies, or a related field.
- Practical experience and knowledge of operational planning and delivery for major sports events, hospitality programmes, or venue operations.
- Experience in workforce planning, supplier coordination, accreditation, and venue operational delivery.
- Experience supporting procurement, tender, and evaluation processes.
- Strong planning, time management, conflict management, communication, and stakeholder coordination skills.
- Ability to promptly address operational issues and coordinate practical solutions on‑site.
- Advanced Microsoft Office skills and confident use of operational trackers, planning tools, and venue documentation platforms.
Ability to review venue layouts, plans, and operational drawings.
Beyond Hospitality is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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EURO 2028 Hospitality Operations Manager in London employer: BEYOND Hospitality
BEYOND Hospitality is an exceptional employer that values innovation and teamwork, offering a dynamic work culture where employees can thrive. With opportunities for professional growth and development, particularly in the vibrant locations of Wilmslow and London, team members enjoy a supportive environment that encourages creativity and excellence in delivering memorable events. The flexibility of remote work combined with the excitement of on-site operations makes this role both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land EURO 2028 Hospitality Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BEYOND Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BEYOND Hospitality
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We think you need these skills to ace EURO 2028 Hospitality Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BEYOND Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at BEYOND Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
