At a Glance
- Tasks: Lead the planning and delivery of hospitality operations for UEFA EURO 2028.
- Company: Join a dynamic team at Beyond Hospitality, shaping unforgettable sports experiences.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Exciting travel opportunities and a chance to work with top industry professionals.
- Why this job: Be part of a major international event and make a real impact in sports hospitality.
- Qualifications: Degree in relevant field and experience in large-scale event operations.
The predicted salary is between 49500 - 60500 £ per year.
EURO 2028 Technical & Operations Manager
Responsible for planning, coordination and delivery integration across hospitality venues, ensuring alignment between technical, operational and supplier inputs.
The role provides project management oversight of venue readiness, technical requirements, logistics planning, supplier coordination and operational delivery integration for UEFA EURO 2028 hospitality operations.
- Job Title
- Job Title Technical & Operations Manager
- Reports To
- Reports To Head of Technical & Operations
- Direct Reports
- Direct Reports N/A
- External Relationships
External Relationships Key service providers, sub-contractors, labour brokers, host cities, facilities operators and any other stakeholders, officials and suppliers related to the delivery of the Events
Internal Liaisons Production team, Procurement, Ticketing, Marketing, Sales, Event Logistics, Legal Teams
Location
Location Wilmslow, London or remote (UK-based) - must be able to travel locally and across venues as required. You must have the right to work in the UK.
- Key Accountabilities
- Analyse stadium documentation, maps, drawings, and technical information, and identify gaps between existing venue infrastructure and hospitality requirements.
- Participate in stadium inspections and validate hospitality areas, infrastructure, access routes, and operational constraints.
- Develop and maintain integrated venue delivery timelines aligned with UEFA requirements and the master Technical & Operations programme.
- Participate in procurement, tender, and evaluation processes for technical services, FFE, and venue delivery requirements.
- Develop handover, handback, and venue readiness procedures, including relevant operational plans and supporting documentation.
- Coordinate Catering and Guest Services technical requirements and ensure they are incorporated into venue plans and delivery schedules.
- Develop logistics and delivery schedules and integrate them into the master Technical & Operations timeline.
- Provide project management oversight of temporary infrastructure and overlay requirements, including coordination of power, water, HVAC, fire safety, and other venue services through appointed suppliers and stakeholders.
- Coordinate Technical & Operations suppliers and subcontractors across planning, mobilisation, delivery, and demobilisation phases.
- Monitor issue logs, action trackers, and technical documentation progress, escalating risks and dependencies as required.
- Plan guest journeys, guest flows, access control, signage, and venue operational layouts in coordination with relevant functional areas.
- Support the development and implementation of match-day and non-match-day operating procedures.
- Ensure hospitality areas and facilities are delivered in accordance with agreed requirements, standards, timelines, and budgets.
- Transition into Venue Manager responsibility for a selected complex venue during the tournament delivery phase.
- General
- Working hours are Monday to Friday. Due to the nature of the business, additional evening and weekend work may be required.
- Travel across venues, supplier locations, and project locations will be required in line with project needs.
- Ensure effective communication with the immediate line manager regarding priorities, movements, and key project activities.
- Diligently, timely, and efficiently carry out duties assigned by the project leader and immediate line manager.
- Provide full support to the Company in meeting project deadlines and business requirements.
- Manage queries and respond to information requests in a professional and timely manner.
- Knowledge, Skills and Experience
- Bachelor’s or Master’s degree, or equivalent, in Hospitality, Sports & Event Management, Business, Engineering, Technical Science, or a related field.
- Practical experience and knowledge of operational planning and delivery of large international sports events or hospitality programmes.
- Experience working with stadium documentation, venue drawings, maps, plans, and technical information.
- Strong project management, planning, time management, communication, and stakeholder coordination skills.
- Ability to coordinate multiple suppliers, stakeholders, workstreams, and deadlines in a fast-moving project environment.
- Ability to promptly address technical and operational issues and propose practical solutions.
- Advanced Microsoft Office skills and confident use of project trackers, planning tools, and drawing management platforms.
Ability to review and interpret venue drawings, layouts, and plans.
- Understanding of crowd flow principles and evacuation planning is desirable.
Beyond Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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EURO 2028 Technical & Operations Manager employer: BEYOND Hospitality
Beyond Hospitality is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the exciting realm of large-scale sports events. With a focus on employee growth, we provide ample opportunities for professional development and career advancement, all while ensuring a supportive culture that values diversity and inclusion. Located in Wilmslow, London, or available for remote work across the UK, our team enjoys the unique advantage of engaging with key stakeholders and suppliers in a vibrant industry, making every day both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land EURO 2028 Technical & Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BEYOND Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BEYOND Hospitality
Don't be shy about reaching out to BEYOND Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace EURO 2028 Technical & Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BEYOND Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BEYOND Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
