At a Glance
- Tasks: Engage with clients and provide top-notch customer service in a vibrant clinic environment.
- Company: Join Beyond Health, a community-focused clinic dedicated to exceptional client care.
- Benefits: Enjoy competitive pay, paid holidays, and a supportive work culture.
- Other info: Flexible hours with opportunities for professional growth and a fun team atmosphere.
- Why this job: Make a real difference in client satisfaction while developing your skills.
- Qualifications: Strong communication skills and a proactive approach to customer service.
The predicted salary is between 12.5 - 12.5 £ per hour.
Part-Time Client Services Team Member - Queen's Park (NW6)
We are looking for an enthusiastic and customer-focused individual to join our Client Services Team (CST)
As a CST member, you will play a vital role in ensuring the highest level of client satisfaction, contributing to a welcoming and professional environment, and supporting the smooth operation of the clinic.
Key Responsibilities
- Client Interaction and Customer Service
- Prioritise customer service to create a friendly, empathetic, and professional atmosphere.
- Interact with all clients, prospective clients, referrers, and third parties in a proactive and courteous manner.
- Uphold our values and exemplify them in daily interactions.
- Administrative Support and Diary Management
- Ensure accurate and proactive scheduling for clients and practitioners to enhance the client experience and clinic productivity.
- Communicate effectively and clearly to promote smooth clinic operations.
- Issue Escalation and Problem-Solving
- Report client or staff-related issues to the Practice Manager (PM) for resolution.
- Escalate facility-related issues to the Operations Relationship Manager (ORM) and/or PM to ensure minimal disruption to client satisfaction.
- Support the team in maintaining a culture of excellence in gold standard customer service and client care.
- Comply with all CST essentials, ensuring alignment with company policies and expectations.
What We’re Looking For
- Strong interpersonal and communication skills.
- A proactive and empathetic approach to customer service.
- Exceptional organizational skills with attention to detail.
- The ability to multitask and work efficiently in a dynamic environment.
- Experience in diary management or administrative support is a plus.
About Us
Beyond Health provides a comprehensive range of services to our local community and beyond, including:
- Musculoskeletal and sports physiotherapy
- Pelvic health physiotherapy
- Clinical Pilates
- Clinical strength and conditioning
- Biomechanical screening
- Shockwave therapy
- Strength and Performance diagnostic testing equipment
We strive to deliver gold-standard care that exceeds our clients' expectations, driven by our core values:
- Respect for everyone
- Acting with integrity
- Accountability
- Pursuing excellence in everything we do
- Contributing positively to team culture and having fun along the way
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional growth and development
- A chance to make a meaningful impact on client satisfaction and clinic success.
- Work-Life Balance: 4 weeks of paid holiday (pro-rata), plus public holidays (pro-rata). Cycle to work scheme and employee wellbeing benefits.
Approx 20 hours per week, £12.50 per hour.
This role will be primarily based in our Queen's Park clinic however there may be ad hoc requirements to support the Parsons Green clinic also.
Please note our clinics are open from 07:15-20:15 Monday to Thursday, 07:15-18:15 Friday and 08:00-14:00 on Saturday.
We distribute opening and closing as well as Saturday shifts across the team as fairly as possible.
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Part-Time Client Services Team Member – Queen’s Park (NW6) in London employer: Beyond Health
Beyond Health is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those looking to grow professionally while contributing to client satisfaction. With a commitment to gold-standard care and core values that promote respect, integrity, and accountability, employees can expect meaningful engagement and opportunities for development in the vibrant Queen's Park community. Enjoy a healthy work-life balance with generous holiday allowances and wellbeing benefits, all while being part of a team that values excellence and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Client Services Team Member – Queen’s Park (NW6) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Beyond Health and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Beyond Health and let us see your personality shine through!
We think you need these skills to ace Part-Time Client Services Team Member – Queen’s Park (NW6) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Beyond Health.
Get Familiar with Our Brand:Before applying, take some time to learn about Beyond Health and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Beyond Health
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Beyond Health.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Beyond Health will surely appreciate.
