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- Tasks: Be the go-to person for technical support and integration with schools.
- Company: Join a fast-growing ed-tech scale-up focused on transforming education technology.
- Benefits: Enjoy a 4-day work week, flexible hours, and wellness programmes.
- Why this job: Make a real impact in education while developing your skills in a supportive environment.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Access to continuous learning, social events, and a casual dress code.
The predicted salary is between 20400 - 29600 £ per year.
Overview
Be among the first 25 applicants. This range is provided by Beyond Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Reports to: Lead Technical Advisor
Location: Hybrid – 2 days on-site (Newmarket) 2 days WFH
Hours: 8:30 am – 5 pm with 30 minutes for lunch – 32 hours across a 4-day week (no salary sacrifice)
Salary: £25,400
Product: Wonde – https://www.wonde.com/
About Beyond and Wonde
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. The three brands run independently with the autonomy to continue to prosper, although as part of the Beyond team, you\\\’ll join a wider, supportive environment where you\\\’ll be able to pull on the expertise and capabilities of the group. We strive to be forward-thinking and disruptive in our sector, with technology that is simple, fast, safe and efficient.
Who Wonde is: Wonde is an innovative and fast-growing ed-tech scale-up focused on delivering technologies to improve ways of working for the education sector. Our goal is to ensure the focus remains on student learning outcomes by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform. We are trusted by over 30,000 schools globally for security and reliability of their technology and data. We are committed to changing the lives of students, teachers and parents and seek talented individuals to support our journey.
Job snapshot
Role: Associate Technical Support Advisor — be the go-to person for technical engagement with schools. Ensure Wonde software is installed correctly and provide integration support and requirements. You\\\’ll be supported by the wider integrations team and will be focused on people-focused, customer-facing responsibilities.
Responsibilities
- Act as the first point of contact for any integration queries and strive toward first-contact resolution, championing best practices
- Utilise the ticketing platform (Zendesk) to log and respond to support requests
- Collaborate with schools to arrange appointments, complete integrations and troubleshoot issues
- Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
- Support stakeholders via phone, video calls and email
- Support the division and wider integrations team in a range of administrative duties
- Collaborate with the wider integrations team to support and expand the scope of opportunities
- Collaborate with the wider integrations team to ensure queries are resolved accurately and on time
Requirements
- Experience in a customer-focused environment
- Desire to work in a proactive environment with key performance indicators
- Strong can-do mentality
- Excellent written and oral communication with high attention to detail
- Desire to learn and take on new challenges
- Self-motivation with confidence and enthusiasm to take initiative
- Positive attitude toward individual and team success
Benefits
- 4-day working week
- Flexible working schedule / work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Onsite mental health and well-being champions
- Monthly lunch club
- Comprehensive wellness programmes
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to set up of work-from-home environments
- Use of new technology (Apple products)
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
In addition, you will have access to our tailored benefits scheme, including enhanced pension payments, retail vouchers, private medical insurance and a dental plan.
If you are selected, we\\\’ll guide you through checks as part of the offer process: DBS check, Right to Work verification, and reference checks based on HMRC records.
We are an equal-opportunity employer and welcome candidates from all walks of life. If you need accommodations during the application process, please contact us.
www.beyondco.com
Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Customer Service
- Industries: IT Services and IT Consulting
Note: This posting is intended to outline the role and does not necessarily reflect all duties. Applications are encouraged as roles may be filled before the listed deadline.
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Associate Technical Support Specialist employer: Beyond Co
Contact Detail:
Beyond Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Wonde or Beyond on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues or handle customer queries. We want you to show off that can-do attitude!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about working in the ed-tech sector and how you can contribute to Wonde's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Wonde team.
We think you need these skills to ace Associate Technical Support Specialist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for tech and customer service shine through! We love seeing candidates who are genuinely excited about the role and our mission at Wonde.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We want to see how your skills align with the responsibilities of the Associate Technical Support Specialist role!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Beyond Co
✨Know Your Tech
Familiarise yourself with Wonde's products and services. Understand how their API platform works and be ready to discuss how you can help schools integrate their systems. This shows your genuine interest in the role and the company.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to communicate effectively and maintain relationships, as this role is all about supporting schools and ensuring their satisfaction.
✨Practice Problem-Solving
Think of common technical issues that schools might face when using Wonde's software. Be ready to walk through how you would troubleshoot these problems during the interview. This will demonstrate your proactive approach and technical aptitude.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you've pursued, and be open about your desire to take on new challenges. This aligns perfectly with Wonde's forward-thinking culture.