At a Glance
- Tasks: Engage customers and enhance their experience while driving sales and meeting performance goals.
- Company: Join a leading retail company with a focus on customer service and teamwork.
- Benefits: Earn £13.72 per hour plus bonuses, flexible hours, and career development opportunities.
- Other info: Full training provided; no prior knowledge needed—just bring your ambition!
- Why this job: Make a real impact by delivering exceptional service and solutions to customers.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 13.72 - 13.72 £ per hour.
Part-time
Location: Unit 21 The Abbey Centre, Longwood Road, Newtownabbey, United Kingdom, BT37 9UH
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting the company products and services.
- Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Delivery: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
- Offer a high level of customer care to 'wow' customers by demonstrating how technology can transform daily moments.
- Customer Focus: Deliver exceptional service and understand customer needs.
- Team Collaboration: Work well within a team, contributing to a positive, high-performing environment.
- Problem Solving: Be resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of products is required—ambition and willingness to learn matter most.
Qualifications & Skills
- A passion for delivering exceptional customer service and understanding customer needs.
- Ability to work as part of a team and contribute to a positive work environment.
- Proactive problem-solving and ability to resolve customer enquiries.
What We Offer
- Competitive pay and benefits package, with potential bonuses.
- Flexible working hours for part-time employees.
- Career development and training opportunities.
- Incremental time off as part of the leave allowance (e.g., up to 31 days plus bank holidays as applicable).
Need to Know
We provide reasonable adjustments to help you perform at your best during the interview process. If you require any adjustments or have accessibility requests, please contact your recruiter directly or email for guidance.
We use AI in parts of our business to boost innovation and efficiency. During interviews, rely on your knowledge and skills to show who you are, and be authentic.
Retail Customer Advisor (Newtownabbey) - 20 hours employer: Bey
Bey is an exceptional employer, offering a vibrant work culture within a prestigious private members club in the heart of the West End. With Sundays off and a 5-day work week, employees enjoy a healthy work-life balance, alongside competitive benefits and ample opportunities for career advancement in a high-quality culinary environment. Join us to be part of a team that values creativity and excellence in every dish.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Newtownabbey) - 20 hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bey and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bey and let us see your personality shine through!
We think you need these skills to ace Retail Customer Advisor (Newtownabbey) - 20 hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bey.
Get Familiar with Our Brand:Before applying, take some time to learn about Bey and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bey
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bey.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bey will surely appreciate.
