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For Companies At a Glance
- Tasks: Coordinate patient care and support services in a dynamic healthcare environment.
- Company: Join Bexley Health Neighbourhood Care, enhancing community health for over 260,000 residents.
- Benefits: Full-time role with training, professional development, and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in care coordination and excellent communication skills required.
- Other info: Opportunity for career growth in a collaborative, multi-disciplinary team.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a full-time Administrator (Care Coordinator) to join our multi-disciplinary team working at Plas Meddyg Surgery, APL PCN. You will play a key role in ensuring all patients receive the best possible care and service. The role plays a pivotal part in the vision of creating a wider community service and improving the quality of seamless coordinated care that enables MDTs to advance in their ways of working and ultimately contribute to the effectiveness of patient care provided.
The Care Coordinator supports the Practice and other key stakeholders in coordinating all activity including access to services, advice and information, and ensuring health and care planning is timely, efficient and patient-centered. Working closely with other key members of the MDT building trusting relationships and enhancing collaborative working. The role is offered on a full-time basis.
Main duties of the job
- The Care Coordinator will work with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
- Your main responsibilities will be assisting the surgery by undertaking a range of administrative duties to support patients.
- The post-holder will provide a caring and efficient service to patients and the practice staff.
- Assisting with scanning, coding and workflow of patient documents.
- Monitor the surgery's generic email accounts and triage requests, providing advice, information, and updating patients' medical records.
- Support the practice with oversight of the NHS's Quality and Outcomes Framework.
- Support the production and implementation of new working processes within the practice.
- Make appropriate use of technology to produce reports and other documentation.
- To undertake ad-hoc work related to the performance of the practice under the guidance.
- Assist patients and Medical Secretaries with queries regarding patient referrals.
- Support the production of patient information leaflets, posters and website updates.
- Support the coordination and delivery of team meetings.
- Support, contribute and participate in internal and external inspections.
- Provide occasional cover to teams such as the Medical Secretaries, Administration and Reception when required.
- Assisting patients with their online access.
- Administering requests for reports.
- Adhere to organisational policies and procedures.
- Represent the Organisation positively and professionally at all times.
About us
Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 20 Bexley Practices / 4 PCNs, Erith Hospital and Queen Marys Urgent Treatment Centre who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 260,000 patients.
Organisational Values / Objectives
The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS. Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Safeguarding Statement:
At Bexley Health Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults involved in our activities. We believe that everyone has the right to be safe and protected from harm and we take our responsibility to safeguard seriously.
Care Coordinator employer: Bexley Health Neighbourhood Care CIC
Contact Detail:
Bexley Health Neighbourhood Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work in or with PCNs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about how you can showcase your experience in managing patient caseloads and working with multidisciplinary teams. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
✨Tip Number 4
Apply through our website for the best chance at landing that Care Coordinator role. We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity!
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in patient care and administrative tasks, as well as your ability to work within a multi-disciplinary team. We want to see how you can contribute to our vision of seamless coordinated care!
Showcase Your Skills: Don’t forget to emphasise your communication and interpersonal skills! As a Care Coordinator, building trusting relationships is key. Share examples of how you've successfully collaborated with others or managed patient queries in the past. We love hearing about your experiences!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use a warm tone in your application to reflect your caring nature. Remember, you're applying to help patients feel supported and understood, so let that shine through in your writing!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your details go directly to us. Plus, it shows you’re keen on joining our team at Bexley Health Neighbourhood Care!
How to prepare for a job interview at Bexley Health Neighbourhood Care CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Coordinator role and its responsibilities. Familiarise yourself with the job description and think about how your skills and experiences align with the key duties. This will help you articulate your fit for the position clearly.
✨Showcase Your Communication Skills
As a Care Coordinator, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients and colleagues in the past. Be ready to demonstrate your ability to build trusting relationships and handle sensitive situations with empathy during the interview.
✨Highlight Your Teamwork Experience
This role involves working closely with a multi-disciplinary team. Think of specific instances where you've collaborated successfully with others. Share how you contributed to team goals and supported your colleagues, as this will show your ability to thrive in a collaborative environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, the team dynamics, and how they measure success in the Care Coordinator role. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
