Assistant PCN Business Manager

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting 20 GP practices across four Primary Care Networks (PCNs) in Bexley, serving a population of over 246,000 patients. The Assistant PCN Business Manager will play a key role in supporting delivery of the Bexley GP Premium and support with other PCN associated KPIs.

Main duties of the job

• Lead on GP Premium monitoring, data oversight, practice engagement and performance improvement, working closely with the PCN Business Manager to support practices in maximising delivery, quality and financial achievement.
• Provide operational leadership across GP Premium indicators, ensuring robust monitoring, proactive engagement with practices, and alignment with borough, SEL and national strategic priorities.
• Act as a key link between practices, PCNs, BHNC, and system partners.

About us

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

Organisational Values / Objectives

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Job responsibilities

• Location: Bexley Office based (with travel required as necessary across Bexley)
• Key relationships include but are not limited to: PCN Business Manager, BHNC Board, BHNC Chief Executive Officer, PCN Clinical Directors, PCN Governing Body Members, BHNC Senior Management, Practice Managers and GP Leads, Data, Finance and Quality Leads, ICB and system partners, VCSE and community partners (where relevant).

Key Responsibilities - GP Premium Leadership and Delivery

• Lead on the operational delivery and monitoring of the Bexley GP Premium across all PCNs and member practices.
• Act as the primary point of contact for practices regarding GP Premium requirements, performance, and evidence submission.
• Support practices to understand GP Premium indicators, timelines, and expectations, providing clear guidance and advice.
• Work with the PCN Business Manager to ensure GP Premium delivery aligns with wider PCN DES, IIF, Capacity and Access, and neighbourhood priorities.

Day-to-Day Support to PCN Business Manager and PCNs

• Provide day-to-day operational support to the PCN Business Manager across GP Premium, PCN DES, IIF, Capacity and Access and neighbourhood priorities.
• Support the coordination of PCN activity, including meeting preparation, action tracking, data collation and follow-up with practices.
• Manage routine correspondence and queries from practices, resolving issues where appropriate and escalating complex matters.
• Support the PCN Business Manager with data analysis, reporting and assurance returns, using EMIS, Ardens, ICB dashboards and CESEL data.
• Assist with the coordination of improvement activity, practice support visits and follow-up actions.

Performance Monitoring and Data Oversight

• Develop and maintain robust monitoring frameworks to track GP Premium performance at practice, PCN and borough level.
• Use EMIS, Ardens, ICB dashboards, CESEL data and other intelligence tools to monitor progress against indicators.
• Identify risks, variation and underperformance early, and support practices with targeted improvement actions.
• Produce regular performance reports and exception summaries for the PCN Business Manager, Clinical Directors and BHNC leadership.

Practice Engagement and Improvement Support

• Build strong, trusted relationships with Practice Managers, clinicians and operational teams across all PCNs.
• Proactively engage practices to support delivery of GP Premium activity, including holistic LTC reviews, frailty, cancer, screening, and other priority areas.
• Support practices to implement improvement plans where delivery is off track, sharing best practice and learning across the borough.
• Facilitate practice-level and PCN-level meetings, workshops and engagement sessions focused on GP Premium delivery and improvement.

Strategic Alignment and Transformation Support

• Ensure GP Premium delivery is aligned with neighbourhood health and integrated care priorities, long-term condition management and prevention, and health inequalities reduction by reducing variation.
• Support the PCN Business Manager in translating strategic objectives into practical, deliverable actions for practices.
• Contribute to the development of PCN and BHNC plans, reports and assurance returns relating to GP Premium and primary care performance.

Governance, Assurance and Reporting

• Support assurance processes by ensuring appropriate evidence is collated, quality checked and submitted in line with requirements.
• Escalate delivery risks, data quality issues or system barriers to the PCN Business Manager in a timely manner.
• Develop assurance report with migrations and action plans for PCNs.

Partnership Working

• Work with finance team to ensure accurate and timely payments.
• Provide PCNs / practices finance reports as required.
• Maintain accurate and timely financial accounts.
• Work collaboratively with BHNC colleagues, PCNs, the ICB and other system partners to support joined-up delivery.
• Support alignment between GP Premium activity and related initiatives such as neighbourhood teams, care coordination, and social prescribing.

Personal and Professional Development

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Participate in any training programme implemented by the management team.
• Effectively manage own time, workload and resources.
• Assess own performance and development and take accountability for own actions, either directly or under supervision.
• Maintain confidentiality at all times.
• Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.
• Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.
• Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure.
• To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.
• Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assist the functioning of the PCN team.
• Work within BHNC policies and procedures.

General

• Maintain confidentiality at all times in accordance with BHNC policies and GDPR requirements.
• Represent the organization positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.
• Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC/PCNs using persuasion, tact and reassurance where necessary.
• Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.
• Take responsibility for own professional development and contribute to a culture of continuous improvement.
• To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.
• Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role.
• Work within BHNC policies and procedures.
• Undertake additional duties appropriate to the role as required to support BHNC and PCN priorities.

Person Specification

• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Able to support the implementation of local and national agendas for health under the guidance of the senior Practitioner.
• Ability to prioritise care delivery in a professional manner, considering BHNC policies and procedures.
• Ability to manage own time effectively.
• Experience of supporting performance recovery or improvement plans within primary care, PCN or NHS settings.
• Demonstrated ability to coordinate delivery across multiple workstreams, practices or stakeholders.
• Experience of contributing to assurance reporting, governance processes or performance oversight at PCN or system level.
• Educated to degree level or equivalent experience.
• GCSE Mathematics and English (C or above).
• Business Management formal qualification or equivalent experience.
• Project, business or data management qualification.
• Training in quality improvement or performance management.
• Experience working in primary care, PCN, federation or NHS commissioning environment.
• Experience of performance monitoring, data analysis and reporting.
• Experience of engaging and influencing GP practices or clinical teams.
• Experience of managing multiple workstreams and competing priorities.
• Confident user of Excel and Microsoft Office.
• Working knowledge of EMIS, Ardens or equivalent primary care and or GP clinical and performance reporting systems.
• Experience working with PCN DES, IIF or similar schemes.
• Experience supporting quality improvement or transformation initiatives.
• Knowledge of neighbourhood health, LTC management or health inequalities agendas.
• Understanding of PCN DES, GP Premium, IIF or similar primary care performance frameworks.
• Awareness of neighbourhood health, long term condition management and health inequalities agendas within primary care.

Personal attributes

• Ability to motivate and organise others to ensure best practice.
• Ability to manage and lead change with can do attitude.
• Ability to communicate clearly and effectively, both verbally and in writing, with a wide range of stakeholders.
• Ability to apply strong analytical and problem solving skills to interpret information, identify issues and support effective decision making.
• Ability to work under pressure.
• Ability to build effective working relationships across organisations.
• Proactive, organised and outcome-focused.
• Ability to work autonomously while contributing to a wider team.
• High levels of professionalism, integrity and confidentiality.
• Ability to work under pressure and meet deadlines.
• Flexible approach to work, including occasional work outside core hours.
• Experience of working across multiple GP practices, PCNs or system partners, adapting approach to differing organisational maturity.
• Demonstrates political awareness and confidence in navigating complex NHS and system environments.
• Evidence of influencing and supporting improvement without direct line management authority.
• Resilient, adaptable and able to manage ambiguity, competing priorities and change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.