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For Companies At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a large, supportive medical practice in Newton Aycliffe.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Why this job: Make a difference in patients' lives while working in a dynamic team environment.
- Qualifications: GCSE Maths and English Grade C or higher; great communication and IT skills.
- Other info: Opportunity for career growth in a friendly, professional setting.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
We are excited to offer the opportunity of the role of Medical Receptionist at our Practice.
The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.
Main duties of the job
Reception Duties
Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately Respond to all queries and requests for assistance from patients and other visitors
Resolve issues only delegating upwards when unable to solve
Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy
On line patient registration ensure on line patient registration is actioned with immediate effect and that the patient is able to use the online services
Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival
Liaise with Doctors and Nursing staff as required
Ensure reception and waiting areas are kept neat and tidy
Appointment system
Book appointments and recalls
Prescription Clerk Duties following suitable inhouse training
Process discharge letters from hospitals
About us
We are a large Practice in Newton Aycliffe with 13,500 patients. We have 5 GP Partners, 6 Salaried GP\’s, 3 Advanced Nurse Practitioners, 6 Practice Nurses and 5 Health Care Assistants.
In addition there is a large admin team to support the clinical teams.
We are a training Practice where we invite trainee GP\’s and Nurse\’s to work with us in their training programme.
We are a friendly and professional Practice and work as one team.
Details Date posted
12 February 2026
Pay scheme
Other
Salary
£12.31 an hour More with experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A
Job locations
27 Bewick Crescent
Newton Aycliffe
County Durham
DL5 5LH
Job description Job responsibilities
see supporting uploaded Job description for details of the duties of Medical Receptionist and further details
Job description Job responsibilities
see supporting uploaded Job description for details of the duties of Medical Receptionist and further details
Person Specification Qualifications Essential
- GCSE Mathematics and English Grade C or higher
- Experience of working with the general public
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Ability to work autonomously
Desirable
- Experience of working in the NHS General Practice as a receptionist for at least 2 years
- Experience of working within the NHS
- SystmOne experience
Person Specification Qualifications Essential
- GCSE Mathematics and English Grade C or higher
- Experience of working with the general public
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Ability to work autonomously
Desirable
- Experience of working in the NHS General Practice as a receptionist for at least 2 years
- Experience of working within the NHS
- SystmOne experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Bewick Crescent Surgery
Address
27 Bewick Crescent
Newton Aycliffe
County Durham
DL5 5LH
Employer\’s website
(Opens in a new tab)
Employer details Employer name
Bewick Crescent Surgery
Address
27 Bewick Crescent
Newton Aycliffe
County Durham
DL5 5LH
Employer\’s website
(Opens in a new tab)
Medical Receptionist employer: Bewick Crescent Surgery
Contact Detail:
Bewick Crescent Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the Practice! Research Bewick Crescent Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable handling various patient queries and scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former staff at the Practice on LinkedIn. They can provide insights into the work culture and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a big plus for a role that involves IT skills.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist role. Highlight your experience with patient contact, communication skills, and any relevant IT skills. We want to see how you fit into our friendly team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining our Practice and how your skills align with the job description. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and polite language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Bewick Crescent Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Bewick Crescent Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've effectively handled patient queries or resolved issues in the past. Practising clear and polite responses can also help you feel more confident during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you successfully solved a problem, especially in a busy environment. Be ready to discuss these scenarios, as they’ll want to see how you handle challenges and maintain a calm demeanour under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're not just interested in the role, but also in being a part of their team.
