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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a family-run holiday park with over 65 years of hospitality expertise.
- Benefits: Enjoy discounts, free leisure membership, and a supportive team environment.
- Why this job: Be the friendly face that makes a great first impression and impacts guest experiences.
- Qualifications: Customer service experience and excellent communication skills preferred.
- Other info: Flexible hours, dynamic work environment, and opportunities for growth.
The predicted salary is between 1200 - 1600 £ per month.
Job Type: Seasonal (fixed term)
Hours of Work: Various hours (includes evenings (up to 8pm), weekends, school holidays, and Bank Holidays)
About the Role
Are you passionate about delivering outstanding customer service? Do you enjoy being the friendly face that makes a great first impression? If so, we’d love to hear from you! We’re looking for an enthusiastic and customer-focused Reception Team Member to join our team and play a key role in creating memorable guest experiences.
As a Reception Team Member, you’ll be the heart of our guest journey – welcoming customers, ensuring smooth check-ins and check-outs, and supporting guests throughout their stay. You’ll also have the opportunity to upsell accommodation upgrades, park facilities, and extras, helping guests get the most out of their visit. This is a varied, fast-paced role perfect for someone who enjoys working with people and thrives in a busy hospitality environment.
Key Responsibilities
- Delivering exceptional customer service at all times
- Welcoming guests and managing check-in and check-out efficiently and accurately
- Assisting guests with enquiries and resolving issues in a friendly, professional manner
- Proactively promoting accommodation upgrades, park facilities, and additional services
- Preparing welcome packs, arrival reports, and park information ahead of guest arrivals
- Answering phone calls promptly and handling customer requests professionally
- Processing payments and following cash and key handling procedures
- Completing reception administration accurately and efficiently
- Using booking, till, alarm, and key tracking systems confidently
- Providing local area knowledge, recommendations, and advice to enhance guest stays
- Communicating effectively with other teams via radio, phone, and email
- Acting as a positive ambassador for the company at all times
What We’re Looking For
- Previous experience in a customer service or reception role (preferred)
- Excellent verbal and written communication skills
- Strong attention to detail and organisational skills
- Ability to multitask and remain calm under pressure
- A friendly, professional, and proactive approach
- Flexibility to work a range of shifts to meet business needs
- Knowledge of the local area is a bonus
Benefits
- Discounts on Beverley Holidays
- 25% discount on food and beverage
- Discounted Team menu
- Free Leisure Membership
- Free onsite parking
- Holiday Exchange Scheme
- Health and Wellbeing programme
How To Apply:
If you’re enthusiastic, guest-focused, and ready to make a difference, we’d love to hear from you! Come along to our Recruitment Open Day on Saturday 21st February between 10am – 1pm, where you will be able to complete an application form and meet with the team. Alternatively, please forward your CV and a covering letter, detailing why you are the right candidate for this role and how your skills and experiences match the criteria, prior to the closing date, to jobs@beverley-holidays.co.uk.
Closing date: 21 February 2026
Join our award-winning holiday park situated on the stunning English Riviera. Owned and operated by the Jeavons family, with over 65 years of holiday expertise, we have a history deeply rooted in hospitality. Our success wouldn’t be possible without the dedication of our team. From the initial booking to creating memorable experiences during each stay, we go above and beyond to understand and cater to every guest’s individual needs. As a family run park that stays true to its values, we pride ourselves on maintaining the highest standards in everything we do. We believe in supporting and uplifting one another, so we can be our best and continue leading the way in the holiday park industry.
Reception Team Member employer: Beverley Holidays
Contact Detail:
Beverley Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company before you apply! Research their values, mission, and what makes them unique. This way, when you chat with them, you can show off your enthusiasm and how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Team Member and role-play how you'd handle them. This will help you feel more confident during interviews and open days.
✨Tip Number 3
Don’t just wait for job openings – network! Attend local events or join online groups related to hospitality. You never know who might have a lead on a position or can give you insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on that chance!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your CV and cover letter. We want to see that you genuinely enjoy being the friendly face that makes a great first impression!
Tailor Your Application: Take a moment to customise your CV and cover letter to match the job description. Mention specific skills and experiences that align with the responsibilities of a Reception Team Member, like managing check-ins or upselling services.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Beverley Holidays
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Reception Team Member. Familiarise yourself with tasks like check-ins, upselling services, and handling guest enquiries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your friendly and professional approach.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios, focusing on how you would remain calm and provide excellent service under pressure.
✨Research the Company and Local Area
Take some time to learn about the company’s values and the local area. Being able to discuss local attractions or recommend activities shows your commitment to enhancing guest experiences and positions you as a knowledgeable ambassador for the company.
