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For Companies At a Glance
- Tasks: Provide top-notch service to patients and support the healthcare team.
- Company: Join Bevan Community Benefit Society, a social enterprise making a real difference.
- Benefits: Part-time hours with flexible shifts and opportunities for training.
- Why this job: Make a positive impact on diverse communities and tackle health inequality.
- Qualifications: Good education in English and Maths; customer service experience preferred.
- Other info: Work in a supportive team environment with a focus on health equality.
Would you like a rewarding job as a Healthcare Coordinator/Medical Receptionist where you can truly make a difference?
The successful candidate will provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
Main duties of the job
We are looking for an experienced Healthcare Coordinator/Medical Receptionist to join our friendly team. You will have excellent people and organisation skills and work well under pressure. You will also need to be flexible, highly motivated and be committed to tackling health inequality.
About us
Bevan Community Benefit Society provide sensitive and responsive Primary Care services for people who are homeless or living in temporary unstable accommodation, those who have come to Leeds and Bradford as asylum seekers and refugees, and other groups who find it difficult to access health care.
\”Health, Hope and Humanity\”
VISION
Health equality and wellbeing for all
MISSION
Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change the lives of people in need and enable local communities to thrive.
Job responsibilities
You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
Person Specification
Qualifications
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
Experience
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
Special Knowledge & Skills
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Working knowledge of Microsoft Office
- Good organisational and time management skills
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
Additional Requirements
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Bevan Community Benefit Society
Contact Detail:
Bevan Community Benefit Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the company before your interview! Research Bevan Community Benefit Society and understand their mission of tackling health inequality. This will help you connect with their values and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be dealing with a diverse range of patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with tact and diplomacy.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to contribute to the smooth running of the reception/admin function.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your application and get you one step closer to joining our friendly team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your experience in customer service and any relevant skills that match the job description, like communication and organisational abilities.
Showcase Your Experience: When detailing your previous roles, focus on your experience dealing with diverse patients and working under pressure. We want to see how you've made a difference in similar environments, so don’t hold back!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bevan Community Benefit Society
✨Know Your Stuff
Make sure you understand the role of a Medical Receptionist and the specific duties involved. Familiarise yourself with terms like patient confidentiality, SystmOne, and the importance of excellent communication skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past roles where you've dealt with diverse patients or worked under pressure. Highlight your customer service experience and any relevant administrative skills. This will demonstrate your ability to handle the responsibilities of the job effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for healthcare roles, such as how you would handle a difficult patient or maintain confidentiality. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the team dynamics, training opportunities, or how they tackle health inequalities. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values.
