At a Glance
- Tasks: Support IT operations, troubleshoot networks, and provide tech support across multiple locations.
- Company: Join a dynamic team in Swansea focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like private medical insurance.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues every day.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a reliable and proactive IT Support Technician to join our team. The successful candidate will be responsible for supporting day-to-day IT operations across multiple office locations, ensuring systems, networks, and hardware are maintained to a high standard. This role requires travel between offices; therefore, a full driving licence and access to a car are essential.
Key Deliverables:
- Administration and maintenance of Active Directory (user accounts, group policies, permissions, security groups, etc.)
- Administration of Microsoft 365 / Office 365 (user setup, mailbox management, licensing, troubleshooting, SharePoint/Teams support)
- Network troubleshooting, including diagnosing connectivity issues, resolving hardware and configuration problems, and liaising with third-party providers where necessary
- Installation, configuration, and deployment of IT hardware, including desktops, laptops, printers, networking equipment, and peripherals
- Providing on-site and remote technical support to staff
- Maintaining IT documentation and asset records
- Assisting with system upgrades, patches, and security updates
- Proactively identify recurring and systemic issues across the business, implement permanent and scalable solutions, and ensure these are consistently rolled out and embedded throughout the firm.
- Work alongside the IT Manager to assess current organisational structures and processes, putting forward recommendations to streamline operations and ensure alignment with the firm's anticipated growth and strategic objectives.
- Ensure appropriate departmental cover, recognising the small team structure and maintaining continuity of service.
- Demonstrate flexibility in the role, including carrying out system updates, maintenance, and repairs during periods of staff absence or outside normal working hours where required.
Minimum Skills, Knowledge & Abilities Required:
- A knowledge of Active Directory administration
- Microsoft 365 / Office 365 administration
- Network troubleshooting
- IT hardware installation and configuration
- Full UK driving licence
- Access to a car and willingness to travel between office locations
- Strong problem-solving skills
- Good communication skills and a customer-focused approach
- Ability to work independently and manage workload effectively
Education and Experience Required:
- IT related qualification or two years of relevant experience
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate: Swansea SA7 9LA: reliably commute or plan to relocate before starting work (preferred)
Experience: IT support: 2 years (preferred)
Work Location: In person
IT Support Technician in Swansea employer: Bevan Buckland LLP
Join our dynamic team in Swansea as an IT Support Technician, where we prioritise a supportive work culture that fosters professional growth and collaboration. Enjoy a range of benefits including flexible working hours, private medical insurance, and opportunities for additional leave, all while contributing to a company that values innovation and employee well-being. With a focus on continuous improvement and a commitment to maintaining high standards across our IT operations, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bevan Buckland LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bevan Buckland LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bevan Buckland LLP!
✨Direct Apply to Bevan Buckland LLP
Let's not forget to apply directly through the Bevan Buckland LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bevan Buckland LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bevan Buckland LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bevan Buckland LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
