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- Tasks: Support IT operations, troubleshoot networks, and provide tech support across multiple offices.
- Company: Join a dynamic team in Swansea focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like private medical insurance.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues every day.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
- Other info: Opportunity for growth in a supportive environment with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a reliable and proactive IT Support Technician to join our team. The successful candidate will be responsible for supporting day-to-day IT operations across multiple office locations, ensuring systems, networks, and hardware are maintained to a high standard. This role requires travel between offices; therefore, a full driving licence and access to a car are essential.
Key Deliverables:
- Administration and maintenance of Active Directory (user accounts, group policies, permissions, security groups, etc.)
- Administration of Microsoft 365 / Office 365 (user setup, mailbox management, licensing, troubleshooting, SharePoint/Teams support)
- Network troubleshooting, including diagnosing connectivity issues, resolving hardware and configuration problems, and liaising with third-party providers where necessary
- Installation, configuration, and deployment of IT hardware, including desktops, laptops, printers, networking equipment, and peripherals
- Providing on-site and remote technical support to staff
- Maintaining IT documentation and asset records
- Assisting with system upgrades, patches, and security updates
- Proactively identify recurring and systemic issues across the business, implement permanent and scalable solutions, and ensure these are consistently rolled out and embedded throughout the firm.
- Work alongside the IT Manager to assess current organisational structures and processes, putting forward recommendations to streamline operations and ensure alignment with the firm's anticipated growth and strategic objectives.
- Ensure appropriate departmental cover, recognising the small team structure and maintaining continuity of service.
- Demonstrate flexibility in the role, including carrying out system updates, maintenance, and repairs during periods of staff absence or outside normal working hours where required.
Minimum Skills, Knowledge & Abilities Required:
- A knowledge of Active Directory administration
- Microsoft 365 / Office 365 administration
- Network troubleshooting
- IT hardware installation and configuration
- Full UK driving licence
- Access to a car and willingness to travel between office locations
- Strong problem-solving skills
- Good communication skills and a customer-focused approach
- Ability to work independently and manage workload effectively
Education and Experience Required:
- IT related qualification or two years of relevant experience
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
Swansea SA7 9LA: reliably commute or plan to relocate before starting work (preferred)
Experience:
IT support: 2 years (preferred)
Work Location: In person
Locations
IT Support Technician in Bridgend, Wales employer: Bevan Buckland LLP
Contact Detail:
Bevan Buckland LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Bridgend, Wales
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Active Directory or Microsoft 365. Practising these responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT challenges in the past. This will demonstrate your proactive approach and ability to handle the day-to-day operations.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight your skills and experience directly related to the IT Support Technician role.
We think you need these skills to ace IT Support Technician in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory and Microsoft 365, as these are key for the IT Support Technician role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Swansea. Share specific examples of how you've tackled IT challenges in the past and how you can contribute to our success.
Be Clear About Your Availability: Since this role involves travel between offices, make sure to mention your full driving licence and access to a car in your application. We need to know you can get around easily, so don’t forget to highlight this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bevan Buckland LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges before. Think about specific instances where you diagnosed a network issue or resolved a hardware problem. Being able to articulate your thought process will impress the interviewers and demonstrate your proactive approach.
✨Communicate Like a Pro
Since this role involves providing support to staff, strong communication skills are a must. Practice explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to get comfortable with this aspect of the job.
✨Be Ready to Discuss Flexibility
This position requires some flexibility, especially during staff absences. Be prepared to talk about your willingness to adapt to changing situations and how you've managed similar demands in previous jobs. Highlighting your reliability and commitment to maintaining service continuity will set you apart.