At a Glance
- Tasks: Lead the new Client Solutions Hub, defining services and improving client interactions.
- Company: Bevan Brittan, a top commercial law firm with a focus on innovation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a culture that values continuous improvement and service excellence.
- Why this job: Join a dynamic team and make a real impact in a growing legal environment.
- Qualifications: Experience in commercial law, strong relationship-building skills, and a proactive mindset.
Join a team of experts and progressive thinkers
This is an exciting time at Bevan Brittan as we launch our new, ambitious strategy through to 2031 building on our exceptional growth during the past 5 years. Our Client Solutions & Innovation Strategy includes the launch of our new Client Solutions Hub including the creation of new roles configuring data and technology to work alongside our lawyers as part of a multi-disciplinary team providing client solutions.
As Business Services Professionals, these new roles form an invaluable part of our client-facing team and so the new roles can expect to regularly interact with clients, as we seek to provide more innovative and better value services. Given this is a new Client Solutions Hub, we are starting with offering limited property-related services but anticipate that the Hub will grow to provide cross-firm services.
The role
You will work with the Head of Client Service Delivery and CSI Director to establish the Client Solutions Hub, including:
- Defining service offerings, service catalogues and delivery standards (starting with real estate related services as Phase 1).
- Establishing intake, triage, prioritisation and resource allocation processes.
- Defining service levels, KPIs and performance metrics.
- Creating necessary service delivery policies, procedures and governance frameworks (including quality assurance).
You will also provide supportive team leadership, oversee day to day delivery of the Hub's activities and liaise with clients and stakeholders to identify opportunities to improve and expand service offerings. This role is grounded in continuous improvement and innovation, where you will leverage data and metrics to improve service performance and track service profitability where appropriate.
What we are looking for from you
- Experience working within a commercial law firm setting
- Ability to build strong working relationships , establish personal credibility and have the confidence to have conversations with colleagues across the business and potentially with clients;
- Positive, results-focused and with a flexible approach; taking ownership of issues; and pro-active in terms of making improvements to processes;
- A collaborative team player who works with others effectively and in accordance with our values;
- Good experience managing an operational delivery function, shared services or technology-enabled service teams.
- Experience establishing new service delivery capabilities or centres of excellence.
- Good understanding of service management principles and frameworks.
- Strong experience implementing service catalogues, SLAs and operational governance.
- Strong commitment to service excellence.
- Proactive approach to managing stakeholder expectations.
- Focus on delivering measurable business value.
- Experience implementing service management best practices aligned to ITIL and professional services environments.
Make a Real Impact
Bevan Brittan is a leading commercial law firm. Explore our markets and services here.
We are highly ranked across the legal directories and our 2025/26 financial results confirmed twelve years of consecutive growth.
Our Responsible Business pillars influence how we work together and motivate us to deliver meaningful outcomes for our clients and communities.
We support our people to be their best and, through our hybrid working model, we offer the flexibility to work your week in a way that suits you.
We’re looking for the best people to share in our ambition and success. Visit our Life page to discover what life at Bevan Brittan could look like for you.
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Client Solutions Hub Manager employer: Bevan Brittan LLP
Bevan Brittan is an exceptional employer, offering a dynamic work environment where you can thrive as a Senior Associate or Legal Director in the Commercial Property team. With a strong focus on professional development, flexible hybrid working, and opportunities to engage with high-profile clients on significant regeneration projects, you'll find a supportive culture that encourages growth and collaboration. Join us in making a real impact while enjoying the benefits of a leading commercial law firm with a commitment to responsible business practices.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Hub Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Solutions Hub Manager at Bevan Brittan LLP!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Bevan Brittan LLP or be willing to refer you for that Client Solutions Hub Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Bevan Brittan LLP who’s on the lookout for their next Client Solutions Hub Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Solutions Hub Manager role at Bevan Brittan LLP!
We think you need these skills to ace Client Solutions Hub Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Bevan Brittan LLP. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Bevan Brittan LLP
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Bevan Brittan LLP. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
