Senior IT Support Engineer

Senior IT Support Engineer at BEUMER Group

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BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Employees stand out for their ability to supply innovative solutions to customers, backed by industry knowledge and a passion for continuous learning. Our culture is built on teamwork, mutual respect, and a trust‑based working environment that fosters stability and security for all employees.

Key Tasks & Responsibilities

• Act as the senior technical escalation point for IT support issues across all UK offices, ensuring timely and professional resolution.
• Provide hands‑on support for end‑user hardware, software, and peripherals including laptops, docking stations, printers, and mobile devices.
• Manage and maintain meeting room and video conferencing setups (Microsoft Teams Rooms, etc.) to ensure reliability and performance.
• Support new starter onboarding and leaver processes, including device preparation, account setup, and access removal.
• Liaise with the global IT team to implement company‑wide standards, security policies, and configuration baselines.
• Ensure adherence to ISO 27001, GDPR, and internal IT compliance requirements across local systems and user practices.
• Maintain accurate IT asset records, ensuring hardware lifecycle management, stock control, and vendor coordination for repairs or replacements.
• Manage local user permissions and group memberships through Active Directory and Azure AD.
• Coordinate and support IT audits, patching activities, and endpoint security compliance checks.
• Document procedures, troubleshooting steps, and known issues to enhance local knowledge sharing.
• Provide guidance and mentorship to local IT support staff and act as a subject‑matter expert for complex or recurring issues.
• Participate in global IT meetings and report regularly on local issues, improvements, and project progress.
• Deliver a professional, user‑centric service that maintains a high level of customer satisfaction.

Qualifications

• Recognised IT qualification or equivalent professional experience (CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator).
• Minimum 5 years of experience in IT support or a similar technical role, including experience supporting end users in a business environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management.
• Proven ability to diagnose and resolve complex technical issues efficiently and independently.
• Understanding of security best practices, including data protection and endpoint management.
• Excellent communication skills with the ability to interact confidently with stakeholders at all levels.
• Strong organisational skills and attention to detail, with the ability to prioritise effectively under pressure.

Additional Qualifications

• ITIL Foundation certification or equivalent understanding of IT service management principles.
• Experience with Intune or other endpoint management systems.
• Familiarity with ISO 27001 compliance and GDPR requirements.
• Experience with Matrix42, ServiceNow, or similar ITSM platforms.
• Vendor management or procurement experience for IT equipment and services.

Functional Skills

• In‑depth knowledge of Windows 10/11 configuration, troubleshooting, and deployment.
• Administration and support of Outlook, Teams, OneDrive, and SharePoint.
• User, group, and permissions management (on‑premises and cloud).
• Experience with Intune or similar tools for policy, compliance, and updates.
• Diagnosis and resolution of issues related to laptops, docks, printers, and peripherals.
• Understanding of ISO 27001, GDPR, and general IT security practices.
• Experience with ticketing systems and ITIL principles.
• Documentation & knowledge sharing.

Additional Information

• Health and wellbeing support, including shopping discounts.
• Recommend a friend initiative.
• Increase in holiday entitlement with service.
• Sick pay.
• Pension.
• 25 days holiday plus bank holidays.
• Enhanced paternity/maternity pay.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Automation Machinery Manufacturing