At a Glance
- Tasks: Deliver exceptional customer service and maintain product presentation in our Godalming store.
- Company: Join a family-oriented brand that celebrates the joy of giving.
- Benefits: Attractive hourly rate, paid birthday off, pro-rata holiday entitlement, and 20% staff discount.
- Other info: Flexible hours with consistent rota and opportunities for extra shifts.
- Why this job: Be part of a passionate team and make customers smile with our beautiful products.
- Qualifications: Great communication skills and a positive, team-oriented attitude.
The predicted salary is between 16640 - 16640 £ per year.
We have an amazing opportunity to join our BTL family as a permanent Weekend Gift Advisor in our store in Godalming. Our teams have a real passion for our beautiful products and a natural warmth that enables them to deliver the exceptional customer service we are renowned for.
About Us
- We are loved for our difference
- We know that family matters
- We understand the importance of work-life balance
- We celebrate the joy of giving
About You
- You are a great communicator
- You welcome our customers with a warm smile
- You love our products as much as we do
- You are inspiring and positive
- You love to work as part of a team
Responsibilities
- Ensure our excellent Customer Service Standards are maintained
- Take responsibility for helping to reach set financial targets without pressure selling
- Have a good understanding of Policies and Procedures
- Ensure all administrative tasks are completed on time
- Maintain excellent product presentation and knowledge in line with company standards
- Follow good housekeeping principles by ensuring the store is clean and tidy at all times
- Provide excellent service at till points and ensure cash and till procedures are followed correctly
- Attend and participate in all training sessions and staff meetings
- Maintain awareness of Health & Safety compliance
- Follow all security measures
Rewards and Benefits
- Attractive hourly rate from £8.00 per hour, depending on age
- Your Birthday as a paid day off if it falls on a working day
- Pro-rata paid holiday entitlement of 5.6 weeks (incl. Bank Holidays)
- 20% Staff Discount
Hours of Employment
Extra hours over and above your regular hours of employment will be required to support the business. Unlike many retail companies, we do try to offer our staff a consistent rota, however, flexibility is required with adequate notice.
Weekend Gift Advisor (N)- Godalming in Surrey employer: Between The Lines
Join our BTL family in Godalming as a Weekend Gift Advisor, where we prioritise work-life balance and celebrate the joy of giving. Our vibrant team is passionate about our beautiful products and dedicated to delivering exceptional customer service, all while enjoying benefits like a competitive hourly rate, a paid day off for your birthday, and a generous staff discount. With a supportive work culture and opportunities for personal growth, we are committed to making your experience with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Gift Advisor (N)- Godalming in Surrey
✨Tip Number 1
Get to know the company! Before your interview, dive into their values and products. This way, you can show off your passion for what they do and how you fit into their family vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your warm communication style. Role-playing with a friend can help you feel more confident when it’s time to shine in front of the interviewers.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. A polished appearance shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit your skills!
We think you need these skills to ace Weekend Gift Advisor (N)- Godalming in Surrey
Some tips for your application 🫡
Show Your Passion:Let us see your love for our products shine through in your application. Share why you’re excited about the role and how you connect with our brand's values.
Be Personable:We want to know the real you! Use a friendly tone and don’t be afraid to show your personality. Remember, we value great communication and a warm smile!
Highlight Team Spirit:Since teamwork is key for us, mention any experiences where you’ve worked well with others. Show us how you can contribute to our amazing BTL family!
Follow the Application Process:Make sure to apply through our website for a smooth process. Double-check your application for any typos or errors before hitting send – first impressions count!
How to prepare for a job interview at Between The Lines
✨Show Your Passion for Products
Make sure to express your love for the products during the interview. Share specific examples of how you’ve used or enjoyed them, as this will resonate with the team and show that you’re genuinely interested in what they offer.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Think of scenarios where you went above and beyond for a customer, as this role is all about delivering exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork
Since this position involves working as part of a team, be ready to talk about your collaborative experiences. Highlight times when you worked well with others to achieve a common goal, showcasing your ability to contribute positively to the team dynamic.
✨Be Ready for Practical Questions
Expect questions related to policies, procedures, and cash handling. Brush up on basic retail practices and be prepared to explain how you would handle various situations, such as maintaining store cleanliness or ensuring compliance with health and safety standards.
