At a Glance
- Tasks: Lead a passionate team and create a welcoming environment for customers.
- Company: Join a multi-award-winning family business with 20 stores across the South East.
- Benefits: Enjoy a competitive salary, BUPA cover, and generous staff discounts.
- Other info: 30 days annual leave, increasing with service, and extra paid day off for your birthday.
- Why this job: Make a real impact by inspiring your team and delighting customers every day.
- Qualifications: Two years of store management experience and a positive attitude are essential.
The predicted salary is between 29000 - 29000 € per year.
A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home. We are looking for an outstanding Store Manager to join the BTL family at our store in Cranleigh. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained
- Take responsibility for reaching set financial targets and KPIs without pressure selling
- Adhere to and follow our policies and procedures
- Ensure all rotas and administrative tasks are completed in a timely manner
- Maintain excellent product presentation and knowledge in line with our company standards
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
- Attend and participate in all management training sessions
- Maintain Health & Safety checks and compliance
- Follow all security measures as a keyholder
Always leading by example and with kindness.
Rewards and Benefits
- Competitive salary of £29k
- Every other weekend off
- BUPA cover (after successful completion of 6 month probation period)
- Extra paid day off if birthday falls on a working day
- 30% staff discount
- 30 days annual leave (increasing by a day for each year of service, up to 35 days)
Hours of Employment
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.
Store Manager - Cranleigh in Surrey employer: Between The Lines
Join a multi-award-winning lifestyle family business that values its employees and fosters a warm, engaging work culture. As a Store Manager in Cranleigh, you will enjoy competitive benefits including a generous salary, BUPA cover, and 30 days of annual leave, alongside opportunities for personal growth and development within a supportive team environment. With a focus on outstanding customer service and a passion for beautiful products, this role offers a meaningful and rewarding career path in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Cranleigh in Surrey
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and values. When you walk into that interview, let your passion for their beautiful gifts and cards shine through.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've motivated and engaged your team in the past. We want to see how you can create a happy environment for both staff and customers.
✨Tip Number 3
Don’t just talk about numbers; bring them to life! Be ready to discuss how you've hit financial targets and KPIs in previous roles. It’s all about showing you can drive success without pressure selling.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Store Manager - Cranleigh in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for our beautiful products shine through. We want to see that you genuinely care about what we do and can inspire others with that enthusiasm.
Highlight Your Experience:Make sure to mention your store management experience clearly. We’re looking for someone with at least two years under their belt, so don’t be shy about showcasing your achievements and how you've led a team in the past.
Be Personable:Your application should reflect your warm personality. We value kindness and engagement, so use a friendly tone and share examples of how you've created a welcoming environment for customers and staff alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join the BTL family!
How to prepare for a job interview at Between The Lines
✨Know the Products Inside Out
Before your interview, make sure you’re familiar with the range of products the company offers. This will not only show your passion for their beautiful items but also help you engage in meaningful conversations about how you can promote and present them effectively.
✨Showcase Your Leadership Skills
As a Store Manager, leading a happy and motivated team is key. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team morale. This will demonstrate your ability to create a positive work environment.
✨Understand Customer Service Excellence
Brush up on the principles of outstanding customer service. Be ready to discuss how you would maintain high standards and handle challenging situations. Sharing specific strategies you've used in the past can really impress the interviewers.
✨Be Ready for Financial Discussions
Since reaching financial targets and KPIs is part of the role, come prepared to talk about your experience with sales targets and how you’ve achieved them in previous positions. Highlight any innovative ideas you have for driving sales without pressure selling.
