At a Glance
- Tasks: Deliver exceptional customer service and share your love for our beautiful products.
- Company: Join a family-oriented brand that values work-life balance and the joy of giving.
- Benefits: Earn £12.85 per hour, enjoy paid holidays, and get your birthday off!
- Other info: Flexible hours with consistent rotas and a generous staff discount.
- Why this job: Be part of a passionate team and make customers smile every day.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
We have an amazing opportunity to join our BTL family as a permanent Part-Time Gift Advisor in our store in Farnham. Our teams have a real passion for our beautiful products and a natural warmth that enables them to deliver the exceptional customer service we are renowned for.
About Us
- We are loved for our difference
- We know that family matters
- We understand the importance of work-life balance
- We celebrate the joy of giving
About You
- You are a great communicator
- You welcome our customers with a warm smile
- You love our products as much as we do
- You are inspiring and positive
- You love to work as part of a team
Responsibilities
- You will have a good understanding of our Policies and Procedures
- Ensure all administrative tasks are completed on time
- Maintain excellent product knowledge and be motivated to share this with our customers
- Adhere to all operational practices and procedures including stock deliveries, H & S standards, stock takes and replenishment
- You embrace ownership of tasks, setting a good example for the rest of the team
- Use your initiative to help meet the set targets and support the sales growth of your store
- Follow good housekeeping principles by ensuring the store is clean and tidy at all times
- Attend and participate in all training sessions and staff meetings
- Follow all security measures when key-holding, cashing up, and opening and closing the store
- Provide excellent service at till points and ensure cash and till procedures are followed correctly
- This position requires you to be able to run the store every other Sunday with the support of the weekend team (no managerial duties will be required from you on that day) and full training will be given
Rewards and Benefits
- £12.85 per hour
- Paid holiday entitlement of 5.6 weeks (incl. Bank Holidays)
- Your Birthday as a paid day off if it falls on a working day
- Every other weekend off
- 25% Staff Discount
Hours of Employment
Extra hours over and above your regular hours of employment will be required to support the business. Unlike many retail companies, we do try to offer our staff a consistent rota, however, flexibility is required with adequate notice.
Part Time Gift Advisor (C) - Farnham in Surrey employer: Between The Lines
Join our BTL family as a Part-Time Gift Advisor in Farnham, where we prioritise work-life balance and celebrate the joy of giving. With competitive pay, generous holiday entitlement, and a supportive team culture, we empower our employees to thrive while sharing their passion for our beautiful products. Enjoy unique benefits like your birthday off and a 25% staff discount, all within a warm and welcoming environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Gift Advisor (C) - Farnham in Surrey
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Between The Lines and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Between The Lines and let us see your personality shine through!
We think you need these skills to ace Part Time Gift Advisor (C) - Farnham in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Between The Lines.
Get Familiar with Our Brand:Before applying, take some time to learn about Between The Lines and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Between The Lines
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Between The Lines.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Between The Lines will surely appreciate.
