A multi-award-winning lifestyle family business with 21 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home.
We are looking for an outstanding Store Manager to join the BTL family at our new store in HITCHIN. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team
As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained
- Take responsibility for reaching set financial targets and KPI’s without pressure selling
- Adhere to and follow our policies and procedures
- Ensure all rotas and administrative tasks are completed in a timely manner
- Maintain excellent product presentation and knowledge in line with our company standards
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
- Attend and participate in all management training sessions
- Maintain Health & Safety checks and compliance
- Follow all security measures as a keyholder
Always leading by example and with kindness
Rewards and Benefits
- Competitive salary up to £32k depending on experience
- Every other weekend off
- BUPA cover (after successful completion of 6 month probation period)
- Extra paid day off if birthday falls on a working day
- 30% staff discount
- 30 days annual leave (increasing by a day for each year of service, up to 35 days)
- free parking (after successful completion of 6 month probation)
Hours of Employment (subject to change from time to time)
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times.
Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September
Our store in Kingston
Store Manager - Hitchin employer: Between The Lines
Join our BTL family as a Weekend Gift Advisor in Lymington, where we prioritise work-life balance and celebrate the joy of giving. With a warm and passionate team, you'll enjoy an attractive hourly rate, a paid day off for your birthday, and a generous staff discount, all while contributing to exceptional customer service in a vibrant retail environment. We are committed to your growth and development, ensuring you feel valued and inspired every step of the way.
