At a Glance
- Tasks: Assist customers with a smile and maintain store presentation.
- Company: Join a family-oriented brand known for exceptional customer service and beautiful products.
- Benefits: Enjoy competitive pay, birthday leave, holiday entitlement, and a 20% staff discount.
- Other info: Flexibility in hours is required, but we aim for consistent rotas.
- Why this job: Be part of a positive team that values work-life balance and the joy of giving.
- Qualifications: Great communication skills and a passion for our products are essential.
Our teams have a real passion for our beautiful products and a natural warmth that enables them to deliver the exceptional customer service we are renowned for.
About Us
- We are loved for our difference
- We know that family matters
- We understand the importance of work-life balance
- We celebrate the joy of giving
About You
- You are a great communicator
- You welcome our customers with a warm smile
- You love our products as much as we do
- You are inspiring and positive
- You love to work as part of a team
Responsibilities
- Ensure our excellent Customer Service Standards are maintained
- Take responsibility for helping to reach set financial targets without pressure selling
- Have a good understanding of Policies and Procedures
- Ensure all administrative tasks are completed on time
- Maintain excellent product presentation and knowledge in line with company standards
- Follow good housekeeping principles by ensuring the store is clean and tidy at all times
- Provide excellent service at till points and ensure cash and till procedures are followed correctly
- Attend and participate in all training sessions and staff meetings
- Maintain awareness of Health & Safety compliance
- Follow all security measures
Rewards and Benefits
- Attractive hourly rate from £8.00 per hour, depending on age
- Your Birthday as a paid day off if it falls on a working day
- Pro-rata paid holiday entitlement of 5.6 weeks (incl. Bank Holidays)
- 20% Staff Discount
Hours of Employment
Extra hours over and above your regular hours of employment will be required to support the business.
Unlike many retail companies, we do try to offer our staff a consistent rota, however, flexibility is required with adequate notice.
Weekend Gift Advisor (K) - Oxted employer: Between The Lines Ltd
Join our vibrant BTL family as a Weekend Gift Advisor in Oxted, where we prioritise work-life balance and celebrate the joy of giving. Our supportive work culture fosters a passion for our beautiful products, while offering competitive pay, generous holiday entitlement, and a unique birthday benefit. With opportunities for personal growth and a commitment to exceptional customer service, you'll thrive in an environment that values teamwork and positivity.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Gift Advisor (K) - Oxted
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Between The Lines Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Between The Lines Ltd!
We think you need these skills to ace Weekend Gift Advisor (K) - Oxted
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Between The Lines Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Between The Lines Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Between The Lines Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Between The Lines Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
