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For Companies At a Glance
- Tasks: Assist customers with a smile and maintain store presentation.
- Company: Join a family-oriented brand known for exceptional customer service and beautiful products.
- Benefits: Enjoy competitive pay, birthday leave, holiday entitlement, and a 20% staff discount.
- Why this job: Be part of a positive team that values work-life balance and the joy of giving.
- Qualifications: Great communication skills and a passion for our products are essential.
- Other info: Flexibility in hours is required, but we aim for consistent rotas.
We have an amazing opportunity to join our BTL family as a PERMANENT Weekend Gift Advisor (K) in our store in OXTED.
Our teams have a real passion for our beautiful products and a natural warmth that enables them to deliver the exceptional customer service we are renowned for.
About Us
– We are loved for our difference
– We know that family matters
– We understand the importance of work-life balance
– We celebrate the joy of giving
About You
– You are a great communicator
– You welcome our customers with a warm smile
– You love our products as much as we do
– You are inspiring and positive
– You love to work as part of a team
Responsibilities
– Ensure our excellent Customer Service Standards are maintained
– Take responsibility for helping to reach set financial targets without pressure selling
– Have a good understanding of Policies and Procedures
– Ensure all administrative tasks are completed on time
– Maintain excellent product presentation and knowledge in line with company standards
– Follow good housekeeping principles by ensuring the store is clean and tidy at all times
– Provide excellent service at till points and ensure cash and till procedures are followed correctly
– Attend and participate in all training sessions and staff meetings
– Maintain awareness of Health & Safety compliance
– Follow all security measures
Rewards and Benefits
– Attractive hourly rate from £8.00 per hour, depending on age
– Your Birthday as a paid day off if it falls on a working day
– Pro-rata paid holiday entitlement of 5.6 weeks (incl. Bank Holidays)
– 20% Staff Discount
Hours of Employment
Extra hours over and above your regular hours of employment will be required to support the business.
Unlike many retail companies, we do try to offer our staff a consistent rota, however, flexibility is required with adequate notice.
Weekend Gift Advisor (K) - Oxted employer: Between The Lines Ltd
Contact Detail:
Between The Lines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Gift Advisor (K) - Oxted
✨Tip Number 1
Familiarise yourself with the products offered by the store. Being knowledgeable about the items will not only help you connect with customers but also demonstrate your genuine passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail-like scenario. This will help you become more comfortable and confident in welcoming customers and providing exceptional service.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or volunteering. Highlighting your collaborative spirit can set you apart, as the role requires working closely with others to create a positive shopping experience.
✨Tip Number 4
Be prepared to discuss how you handle challenges in a retail environment. Think of examples where you've maintained excellent customer service under pressure, as this will resonate well with the hiring team.
We think you need these skills to ace Weekend Gift Advisor (K) - Oxted
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the company's values and mission. Highlight your alignment with their focus on family, work-life balance, and exceptional customer service in your application.
Tailor Your CV: Make sure your CV reflects your communication skills and experience in customer service. Include specific examples of how you've contributed to a positive team environment or provided excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the products and your enthusiasm for the role. Mention how your positive attitude and teamwork skills make you a great fit for the Weekend Gift Advisor position.
Showcase Relevant Experience: If you have previous retail or customer service experience, be sure to detail it. Discuss any achievements related to sales targets or customer satisfaction that demonstrate your capability in this role.
How to prepare for a job interview at Between The Lines Ltd
✨Show Your Passion for Products
Make sure to express your enthusiasm for the products during the interview. Share specific examples of how you’ve engaged with similar products in the past, as this will demonstrate your genuine interest and alignment with the company's values.
✨Emphasise Customer Service Skills
Highlight your experience in delivering exceptional customer service. Prepare to discuss scenarios where you went above and beyond for a customer, as this role heavily relies on creating a warm and welcoming atmosphere.
✨Demonstrate Team Spirit
Since teamwork is crucial for this position, be ready to talk about your experiences working in a team. Share how you contribute positively to group dynamics and support your colleagues, which aligns with the company’s emphasis on collaboration.
✨Prepare for Common Retail Scenarios
Anticipate questions related to handling difficult customers or achieving sales targets without pressure selling. Practising your responses to these scenarios will help you convey your problem-solving skills and ability to maintain high service standards.